Summary
Overview
Work History
Education
Skills
Timeline
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Kerri Te'Wana Branch-Casey

Red Oak,TX

Summary

Passionate about leveraging problem-solving skills, data analytics expertise, leadership abilities, and commitment to client satisfaction in a challenging career opportunity. Dedicated to driving results and exceeding expectations through strategic thinking and effective communication. Proven track record of delivering high-quality solutions and fostering strong relationships with clients. Eager to contribute diverse skill set to a dynamic team environment focused on achieving success.

Overview

26
26
years of professional experience

Work History

Sr. Specialist Employee Relations Manager

AT&T
02.2021 - 03.2025
  • Delivered trend analysis results to HR and business unit stakeholders.
  • Oversaw review process of Conflict-of-Interest Questionnaires for Corporate Compliance Office.
  • Examined and rectified benefits discrepancies.
  • Served as Interim Employee Relations Manager for Benefits, Ethics, and EEO team.
  • Coordinate small to medium-sized reporting initiatives.
  • Facilitated resolution of escalated HR matters by coordinating communication between employees and vendors.
  • Gather specialized information to assist legal advisory.
  • Provided counsel and direction on Human Resources policies and labor agreements.

Sr. Financial Analyst

AT&T
01.2016 - 02.2021
  • Worked closely with internal clients and customers.
  • Supervised expenditure patterns in project spending.
  • Developed ad hoc reports to highlight organizational savings opportunities.
  • Facilitated regular sessions to review company expenditures.
  • Determined monthly and annual budgets for expense and capital totaling $4B.

Bill Quality Coordinator

AT&T
04.2014 - 01.2016
  • Managed HR issue resolution processes, streamlining conflict resolution steps.
  • Coordinated efforts with Union Leaders.
  • Participated in discussions at Union and Labor Relations meetings.
  • Provided expertise to executives on employee situations.

Operations Support

AT&T
06.2010 - 01.2014
  • Coordinated interactions between team members and benefits vendors.
  • Oversaw handling of FMLA, Disability, ADA, and Workman's Comp claims.
  • Achieved consensus on labor agreements via effective bargaining.
  • Addressed and resolved various HR concerns for company employees.

Customer Service

AT&T Mobility Call Center
12.1998 - 06.2010
  • Led new employee orientation sessions focusing on benefits overview.
  • Coordinated employee schedules to maintain consistent productivity.
  • Recognized as central figure for FMLA, ADA, and Disability coordination.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Education

Business Administration And Management

Grantham University
Kansas City, MO

Associate's degree - Information Systems Technology

Univ of Phoenix
Phoenix, AZ
10.2012

Skills

  • PeopleSoft
  • PC SIMS
  • Verbal and Written
  • Employee relations
  • Conflict management
  • Talent Acquisition
  • Analytical and Critical Thinking
  • Microsoft Office
  • Project Management
  • HRIS
  • Workday
  • Employee Orientation
  • Interpersonal Communications
  • Human resources management
  • Kronos
  • SAP GUI Communication
  • Office Management
  • Problem-solving
  • Relationship building
  • Time management
  • Process improvement
  • Training and mentoring
  • Team management
  • Adaptability and resilience
  • HR analytics
  • Diversity and inclusion
  • Grievance handling
  • Budget planning
  • Disciplinary actions
  • Cost reductions
  • Labor agreements
  • Labor relations
  • Workplace investigations
  • Conflict prevention
  • Case analysis
  • Dispute resolution
  • Attention to detail
  • Multitasking Abilities

Timeline

Sr. Specialist Employee Relations Manager

AT&T
02.2021 - 03.2025

Sr. Financial Analyst

AT&T
01.2016 - 02.2021

Bill Quality Coordinator

AT&T
04.2014 - 01.2016

Operations Support

AT&T
06.2010 - 01.2014

Customer Service

AT&T Mobility Call Center
12.1998 - 06.2010

Business Administration And Management

Grantham University

Associate's degree - Information Systems Technology

Univ of Phoenix

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Kerri Te'Wana Branch-Casey