Kerri Theleman-Machado

• • Top sales leader for 3 years running with 60% of store business; Managed in-store online sales fulfillment center; Authored “Pandemic Pampering” videos on skincare routines.
  • Appointed Kiehl's Academy education expert for staff development on skincare products and terminology, facial consults, service and empathy training and cross/link selling tactics.
  • Directed employee hiring and retention, visual merchandising, client service satisfaction and daily store operational efficiency, to raise customer satisfaction ratings to 100% in 3 years.
  • Promoted professional growth and facilitated talent development through employee engagement to drive performance excellence and surpass business targets.
  • Performed investigations on market flows to capitalize on emerging trends, forecast consumer needs and determine options for increasing market growth and boost sales.

• • Developed, customized and facilitated blended training methodologies, personalized professional development plans, and cross-cultural language immersion programs.
  • Tailored lesson plans for expat business executives in areas of negotiation strategies, intercultural and leadership training, presentation delivery, risk and crisis management.
  • Tutored spouses in competencies, including speech articulation, conversation navigation, resume writing, online job application and interviewing techniques for career changes.

• • Champion of blended communicative language teaching (CLT) methodology in English language acquisition and adapting multimedia-based lessons to student needs.
  • Educated classes of 10-30 intermediate/advanced/fluent level foreign national students in English grammar, reading and listening comprehension, business writing communications, conversational speaking, presentation skills and academic compositions.
  • Developed Business English and Professional Development curriculum encompassing leadership, email etiquette, presentation delivery, customer service, business analysis, negotiation, American business culture, resumé writing, job application and interviewing.
  • Integrated technology to diversify classroom curriculum and critical thinking in areas of American culture, pronunciation and business practices.
  • Tailored lesson plans to accommodate differences in learning styles and speeds by integrating innovative lesson plans and teaching tools to increase student test scores.

• • Tutored executive professionals from multinational companies in the areas of business management, negotiation and persuasion, communications etiquette, presentation skills, marketing and business analysis concepts, conversation, pronunciation and TOEIC test prep.
  • Students' return to home country resulted in significant workplace promotions, ability to mentor colleagues in newly acquired skills and acceptance into MBA and Ph.D. programs.
  • Immersed students in unfamiliar cultures by spearheading in-depth discussions and assigning exploratory essays to help students articulate knowledge.
  • Researched learning styles to boost student motivation and conquer learning curve challenges by using enthusiastic and energetic instructional strategies.

• • Maintained #1 and #2 positions for Kiehl's, Eve Lom and 10 apothecary brand lines in regional sales and positioned as #5 in department sales, averaging $380K sales annually.
  • Increased luxury brand line sales 150% to plan for YE 2014-2016, while exceeding personal goals by 34%, boosting customer satisfaction and repeat business in alignment with needs.
  • Area trainer for skincare best practices, facial consults and cross brand selling techniques.
  • Led business planning and developed market strategies to raise brand exposure, improve profitability, deliver exceptional product consultations and bring in new clientele.
  • Tracked trends and suggested enhancements to challenge and refine company product offerings, increase customer loyalty and forecast needs.
  • Generated and developed leads, using circle of service technique and customer tracking systems to acquire new clients and promote memorable client experiences.

• • Conducted health and safety evaluations to identify HAACP violations and reduce risk.
  • Ran kitchen manager duties, including inspection of outgoing food and drink orders, menu adjustments, adherence to cooking procedures and allergy/dietary modifications.
  • Delivered in-depth training to staff of 80 in food preparation and customer-facing roles to promote strong team performance and promote profitable food and beverage sales strategies.
  • Determined operational weak points and implemented corrective actions to resolve customer concerns; recognized outstanding staff performance to boost morale and productivity.

• Strategically developed continuous learning and development schedule and courses (20-150 attendees each), incorporating: LMS registration, SaaS implementation, content authoring, certification management, curriculum and presentation development, testing and evaluation, IT interoperability logistics, learning path tracking and staffing conflict management.
• Developed complex CPA training program and development path initiatives to meet annual credit/certification requirements.
• Conducted new hire orientation sessions and organized ongoing technical training and personal development classes for 350 staff members.
• Reviewed and edited all training materials for accuracy and company policy compliance.
• Evaluated success of training programs and recommended performance and scheduling improvements to upper management to enhance effectiveness.