Kerri Troutt
Ballwin,MO
Summary
Dynamic and reliable hospitality professional with a proven ability to quickly master new concepts and skills. Passionate about delivering exceptional customer experiences and committed to enhancing service quality through effective training programs for baristas. Recognized for fostering a collaborative team environment while adapting to evolving operational needs, ensuring elevated team performance and customer satisfaction. Expertise in coffee preparation, customer relations, and staff development underscores a strong work ethic and motivation to embrace new challenges.
Overview
4
4
years of professional experience
Work History
Barista Trainer
Starbucks
08.2023 - Current
- Prepared high-quality coffee beverages and maintained consistency in taste and presentation.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Operated espresso machines and brewing equipment with adherence to safety standards.
- Managed inventory by monitoring stock levels and restocking supplies as needed.
- Monitored team performance, providing constructive feedback to drive skill development.
- Fostered a collaborative team environment through effective communication and mentorship initiatives.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
- Handled cash and processed payments accurately to avoid errors.
Barista
Dunkin' Donuts
01.2022 - 08.2022
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Collected payments and provided accurate change.
- Described menu items to customers and suggested products based on stated preferences.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Cashier
Ace Hardware
06.2021 - 01.2022
- Operated cash register or POS system to receive payment by cash, check, and credit card.
- Answered customer questions and provided store information.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
High School Diploma -
Metamora Township High School
Metamora, IL05-2022
Business
Arizona State University
Tempe, AZ01-2027
Skills
- Credit Card Transactions
- Coffee Expertise
- Verbal and Written Communication
- Cash Handling
- Cleaning and Sanitizing
- Safe Food Handling Practices
- Leadership experience
- Sales expertise
- Complaint handling
- Sales proficiency
Timeline
Barista Trainer
Starbucks
08.2023 - Current
Barista
Dunkin' Donuts
01.2022 - 08.2022
Cashier
Ace Hardware
06.2021 - 01.2022
High School Diploma -
Metamora Township High School
Business
Arizona State University
Similar Profiles
Jazmine ArnoldJazmine Arnold
Barista at StarbucksBarista at Starbucks
Heaven JuarezHeaven Juarez
Barista at StarbucksBarista at Starbucks
Amanda WilsonAmanda Wilson
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Federico AlfaroFederico Alfaro
Dependiente de cafeteria at StarbucksDependiente de cafeteria at Starbucks
David InthavongsaDavid Inthavongsa
Retail Worker at Trader Joe'sRetail Worker at Trader Joe's