Kerri Ummarino

• Aesthetic & Skincare Services – Provided customized facials and dermaplaning treatments.

• Marketing & Content Creation – Captured promotional photos/videos and developed engaging content.

• Patient Communication & Scheduling – Managed patient inquiries, appointment scheduling, and reminders.

• Sanitization & Clinic Maintenance – Maintained a clean medical environment, assisted with room prep and organization.

• Greet and assist customers
• Maintained client waiting area, ensuring that it was kept clean at all times.
• Maintain salon cleanliness
• Scheduled appointments by phone, email and in person and recommended additional services.
• Resolved client concerns professionally and promptly, fostering positive relationships and repeat business.

• Utilize cutting-edge machines for inch loss
• Schedule appointments and conduct consultations
• Maintain Salon cleanliness
• Maintained detailed records of all performed treatments, aiding in accurate follow-up appointments and tracking progress over time.
• Participated in continuing education courses to maintain licensure requirements and stay current on advancements within the aesthetic industry.

• Create customized packages for spa guests and ensuring that spa operations run smoothly throughout the day
• Managed front desk operations, ensuring efficient check-in/check-out processes for all clients.
• Enhanced customer satisfaction by providing exceptional service and creating personalized spa experiences.

• Manage the daily operations, including scheduling, client service escalations and training
• Enthusiastically counsel and treat patients for all types of hair removal
• Effectively sell services and products
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.