Kerri White
Winston Salem,USA
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
9
9
years of professional experience
Work History
Scheduling Specialist
Westgate Dermatology And Laser Center
07.2021 - Current
- Reduced appointment no-shows by proactively contacting clients to confirm attendance or reschedule as needed.
- Maintained updated records of client contact information, streamlining communication efforts for future appointments.
- Managed high-volume call periods effectively, maintaining professional demeanor while addressing client needs promptly.
- Prioritized urgent appointments, ensuring timely access to care for clients with critical needs.
- Provided exceptional customer service by addressing client inquiries regarding appointments and services offered.
Supervising Group Home
Springwell Network
02.2021 - 07.2021
- Enhanced residents'' quality of life by developing and implementing individualized care plans.
- Reduced staff turnover by providing comprehensive training programs and fostering a supportive work environment.
- Increased resident satisfaction with daily activities by tailoring programming to individual interests and needs.
- Ensured safety and well-being of residents, conducting regular home inspections and coordinating necessary maintenance.
Support Specialist
Blue Cross Blue Shield
11.2019 - 02.2021
- Conducted regular assessments of support processes, making necessary refinements to enhance service quality continuously.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
- Updated claims system to track claim status and provide relevant information to other department.
Personal Care Assistant
Private Duty
12.2018 - 11.2019
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
- Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
Medical Office Coordinator
Ardmore Family Practice
11.2014 - 05.2018
- Improved medical team collaboration by coordinating schedules, meetings, and conferences.
- Facilitated timely billing processes to ensure accurate and prompt reimbursement from insurance providers.
- Enhanced patient care by efficiently managing referral requests and ensuring timely responses from specialists.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
Education
Associate of Science - Health And Human Services
Ultimate Medical Academy - Clearwater
Clearwater, FL05.2020
Skills
- Recordkeeping experience
- Customer relations skills
- Attention to Detail
- Data Entry
- Effective Multitasking
- Customer Service
- Administrative Support
- Microsoft Office
Timeline
Scheduling Specialist
Westgate Dermatology And Laser Center
07.2021 - Current
Supervising Group Home
Springwell Network
02.2021 - 07.2021
Support Specialist
Blue Cross Blue Shield
11.2019 - 02.2021
Personal Care Assistant
Private Duty
12.2018 - 11.2019
Medical Office Coordinator
Ardmore Family Practice
11.2014 - 05.2018
Associate of Science - Health And Human Services
Ultimate Medical Academy - Clearwater
Similar Profiles
Ashley EllisAshley Ellis
Medical Administrative Specialist at Westgate Dermatology and Laser CenterMedical Administrative Specialist at Westgate Dermatology and Laser Center
Adyazbeth Barrientos SolisAdyazbeth Barrientos Solis
Medical Assistant at Westgate Dermatology and Laser CenterMedical Assistant at Westgate Dermatology and Laser Center
Elizabeth MazzellaElizabeth Mazzella
Billing Manager at Advanced Dermatology, MOHS & Laser Surgery CenterBilling Manager at Advanced Dermatology, MOHS & Laser Surgery Center
Leo Enoc Reyes DiazLeo Enoc Reyes Diaz
NA at Krispy KremeNA at Krispy Kreme
Ricardo José Márquez MuskusRicardo José Márquez Muskus
Associate Director of the Office for Family Life and Spirituality at Diocese of San Diego,CAAssociate Director of the Office for Family Life and Spirituality at Diocese of San Diego,CA