Kerri Wolffer
Owasso,OK
Summary
Results-driven analytical professional with extensive experience in data analysis and interpretation, delivering actionable insights that drive process improvements aligned with business objectives. Recognized for a collaborative approach that fosters teamwork to achieve exceptional results while adapting to evolving organizational needs. Expertise in statistical analysis, data visualization, and project management enhances the ability to tackle complex challenges and support strategic decision-making. Committed to leveraging data-driven strategies to optimize performance and contribute to overall business success.
Overview
32
32
years of professional experience
Work History
Analyst payments
Verizon
06.2025 - 12.2025
- In this role you will be interacting daily with some of Verizon's largest customers to research, apply, transfer, and reconcile their payments sent by check, ACH and wire. This role will be responsible for resolving customer escalations in a fast-paced environment.
- Manage and research Lockbox for check payments received.
- Process and apply ACH payments.
- Receive, post and apply wire payments within 2 hours of receipt.
- Research unapplied cash and determine the proper billing system and customer account or process as escheatment.
- Understand different customer types and business areas to understand payment requirements and tendencies.
- Partner with internal stakeholder groups to resolve escalations and enforce change management.
- Continuously monitor Accounts Receivable for delinquencies and reach out to Strategic Partners to ensure customers remain in good standing.
- Process customer refunds.
- Partner with Cash Accounting to continuously reconcile our cash account to ensure our subledger and the general ledger are in alignment.
- Manage master data for Verizon retail locations in Great Plains (GP) and Verizon Location Manager (VLM).
- Monitor and manage credit limits and receivables coming due to take proactive action to ensure there are no service disruptions to our customers.
- Document processes and assist with audit requests.
- Identify process enhancement opportunities and deliver process change to customers and/or the business.
- Analyzed complex data sets to identify trends and inform strategic decision-making.
- Developed and maintained comprehensive reports utilizing advanced analytical tools.
- Collaborated with cross-functional teams to enhance operational efficiency and effectiveness.
- Generated reports detailing findings and recommendations.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Analyst billing
vz
10.2019 - 06.2025
- National Retailers A/R
- Handled all national retailers emails and was in charge of the inbox
- Received and processed orders for those shipping through our personal distribution centers.
- Batch processing in order to make sure that all shipped product is billed in a timely manner.
- Apply payments for national retail and bid sale customers in Great Plains
- Make sure all bid sale orders are released to be shipped when payments arrive.
- ITTS tickets for all customers for order discrepancies.
- Train other team members on all responsibilities.
- I have been working in wSAP to create manual RMAs
- Create tickets in ITTS system for shipping discrepancies
- Analyzed data trends to support strategic decision-making and identify growth opportunities.
- Collected, arranged, and input information into database system.
- Developed comprehensive reports to communicate insights to senior management and stakeholders.
- Collaborated with cross-functional teams to enhance operational efficiency through process improvements.
- Reduced errors in data entry, instituting rigorous quality control checks.
- Enhanced data accuracy by meticulously validating and updating customer information in database.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Generated reports detailing findings and recommendations.
Analyst claims and collections
Verizon Wireline
05.2015 - 09.2019
- Completed customer claims for special, switched, and CCABS wireline access. I have worked with FCC and MCI tariffs plus contracts.
- Developed comprehensive training materials for new analysts, improving onboarding efficiency.
- I worked rebuttals and problem claims.
- Customer calls for AT&T and Level 3. Processes CVMT claims with revenue assurance. Work with others to get claims completed on time.
- Trained new hires on wirleline claims.
- Helped clear up old tax claims and made sure they were completed after in a timely manner.
- Mentored junior analysts, fostering skill development and knowledge sharing within the team.
- Analyzed data trends to inform strategic decision-making processes.
- Developed comprehensive reports that enhanced operational efficiency and stakeholder understanding.
- Collaborated with cross-functional teams to streamline workflow and improve project outcomes.
- Implemented data-driven strategies that optimized resource allocation and budget management.
Administrative assistant
Davita Dialysis
08.2011 - 05.2015
- Managed scheduling and coordination of patient appointments to optimize clinic operations.
- Streamlined administrative processes, enhancing efficiency in patient intake and record management.
- Assisted in maintaining compliance with healthcare regulations and policies to ensure operational standards.
- Developed and maintained filing systems for patient records, improving accessibility and organization.
- Trained new administrative staff on office procedures, fostering a collaborative work environment.
- Implemented electronic health record (EHR) systems, facilitating accurate documentation and data retrieval.
- Liaised between medical staff and patients to address inquiries, ensuring high levels of service satisfaction.
- Oversaw inventory management for office supplies, reducing costs through efficient resource allocation.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
Order processing manager
A.g. Russell Knives
08.1993 - 07.2011
- Entered and processed customer orders
- In charge of charging all the credit cards, and handling all communication with the bank and customers
- Printed all invoices and packing lists for the shipping deptartment.
- Answer customer calls
- Retail store sales
- Accounts receivables and payables for the customer side
- Trained and mentored staff on operational procedures and best practices in order management.
- Implemented process improvements that enhanced efficiency in order entry and tracking systems.
- Developed training materials and conducted workshops to elevate team knowledge on order processing software.
- Streamlined inventory management procedures, reducing delays in order shipments through effective planning.
- Enhanced customer satisfaction by ensuring timely and accurate order fulfillment.
- Coordinated with shipping department to optimize delivery schedules, ensuring prompt service to customers nationwide.
- Served as primary point of contact between Order Processing team and other departments within the company.
- Managed workforce of 10 employees, building healthy and motivational environment as a Saturday store manager/closer and was the back up customer service manager.
- Resolved customer inquiries efficiently, enhancing satisfaction through effective communication and problem-solving.
- Managed high-volume call activity, consistently providing accurate information and support to customers.
- Streamlined order processing procedures, reducing response times while maintaining accuracy in handling requests.
- Collaborated with cross-functional teams to address complex issues, ensuring seamless resolution for customers.
- Developed training materials for ongoing staff development, contributing to higher performance standards within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Participated in training programs to enhance product knowledge and customer service skills.
- Improved resolution time with effective problem-solving for customer complaints.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Identified and resolved discrepancies and errors in customer accounts.
Education
High School Diploma -
Springdale High School
Springdale, AR05-1994
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ01-2013
MBA - Business Administration
University of Phoenix
Tempe, AZ02-2015
Skills
- Microsoft office
- Analytical thinking
- MS Excel
- Time management
- Attention to detail
- Documentation and reporting
- Information gathering
- Critical thinking
- Data research and validation
- Decision-making
- Data processing
- Report preparation
- Audit support
- Account reconciliation
- SAP
- Great Plains
- CCABS
- Google sheets
Timeline
Analyst payments
Verizon
06.2025 - 12.2025
Analyst billing
vz
10.2019 - 06.2025
Analyst claims and collections
Verizon Wireline
05.2015 - 09.2019
Administrative assistant
Davita Dialysis
08.2011 - 05.2015
Order processing manager
A.g. Russell Knives
08.1993 - 07.2011
High School Diploma -
Springdale High School
Bachelor of Science - Business Management
University of Phoenix
MBA - Business Administration
University of Phoenix