Kerri Wood
New Port Richey
Summary
Hardworking Associate Director knowledgeable about business practices in the Academic and Student Support industry. Adept at supporting and enhancing operations with a decisive leadership style and strategic approach to decision making. Seeking remote employment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Associate Director of Instructional Support
Martinsburg College
03.2024 - Current
- Including the above duties and began overseeing a 2nd team
- Review KPIs, strategize techniques to reach goals, and discuss successes and challenges with team members
- Generate weekly reports for student tracking purposes, review data, and track completion rates
- Update student statuses according to reports, and grant/remove student access according to report data
- Fulfill education verification requests for students
- Hold weekly one-on-one and group sessions for review, updates, and additional training
- Monitor employee tasks and efficiency, perform quality assurance
- Review, approve, and/or deny employee time sheets and leave requests
- Provide support with student access: reactivation and log-in resets
- Assist team members with inquiries amongst multiple Teams chats
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Instructor
Martinsburg College
06.2018 - Current
- Conducting Instructor calls and fulfilling instructor requests to assist students with their course content questions
- Reviewing and reporting on new course content for any errors before course launch
- Reviewing student assignments before submission for grading, to give feedback and instruction
- Creating instructional content to assist students in certain functions of their programs
- Grading items such as Discussion Forums and Assignments
- Conduct outreach to students upon Orientation and consistently thereafter to ensure assistance and progress
Instructional Support Manager
Martinsburg College
09.2021 - 03.2024
- Create and enforce the schedule for coverage of Student Support staff
- Providing new staff training and conducting 30, 60, 90-day performance reviews
- Involved in the new hire process, interviews, and new hire process setup
- One-on-one team member meetings for guidance, feedback, and training
- Creating training documents used for new hires
- Conducting monthly performance overviews for student support staff
- Led regular staff meetings for announcements and training review
Student Advisor
Martinsburg College
07.2016 - 06.2018
- Operate student chat portal to answer student questions, respond to student emails, answer student’s Facebook messages/posts, and answer student incoming calls
- Assist in the creation/mailing of student certificates and transcripts
- Assist in the preparation/shipping of student tablets
- Performing outreach calls to all students who may have fallen behind
- Participating in office meetings via: 8x8 call, Skype video chat, or Go To Meeting calls
- Check/respond to student voicemails and texts
- Conduct Post Orientation calls to all new students to cover program information and answer questions they may have
- Assist with training new hires for advising positions
- Assist students with small technical issues they may experience, such as: pop-up blockers, Java, Adobe Flash, etc
- Conduct Graduation meeting calls to go over student’s exit information once they have completed their program
- Assist in the creation of student transcripts
- Monitoring several Facebook pages for postings and comments to respond to best assist students with their questions and offer encouragement
Clerical Staff
Department of Health and Human Resources
08.2013 - 07.2016
- Scheduling appointments for clients; having a general understanding of all programs offered by the facility, distributing the forms the clients will need for their request, and processing clients into the department best suited to fulfill that need
- Accepting, logging, and distributing all applications and verification documents
- Using the switchboard to answer and direct calls to the appropriate personnel
- Responsible for various filing duties, creating new case files, and purging old case files
- In charge of ensuring others complete their filing duties as well
- As the Motor Voter representative for Berkeley County, I collect all requests to register to vote, keep an account of all that have registered, and send out all registration forms to Charleston, WV
- Open, log, and distribute all incoming mail to the office
- -Completed additional training for: HIPPA Confidentiality, Snap Civil Rights, WV Information Security Awareness, and EEO/Civil Rights and hostile Workplace Harassment
Cashier
Panera Bread
06.2012 - 07.2013
- Ran the cash register
- Took and fulfilled food orders
- Customer service tasks, answering customer calls, and preparing bakery items and drinks
- Cleaning tasks, tables in the dining room, and general cleaning of the restaurant
Administrative Assistant
Denny's Landscaping
04.2010 - 05.2012
- In charge of all phone correspondence
- Creating contracts and invoices
- The creation and management of the business's website
- Managed social media components for the business such as: Facebook and Twitter accounts
Education
Bachelor of Science - Interdisciplinary Studies
Keiser University
New Port Richey, FL03.2025
Aging Process: Age-Related Dementia, 2019 Mental Health Series: Depression, Peer Support in Health Care, Childhood and Adolescent Mental Health Issues, PTSD, Review of the Immune Cycle and the Goals of Vaccination in the Post-COVID-19 Pandemic Era, Hearing Assessments and Assistive Technologies
NHA Continuing Education Courses
05.2022
4 Credit hours - Online Teaching Techniques Course, Preparing Students to Become Good Online Learners
DEAC Online Training Center
02.2019
Associate degree - Health Care Administration
Martinsburg College
04.2018
Associate degree - Paralegal Studies
Blue Ridge Community & Technical College
05.2011
Diploma - General Studies
Musselman High School
05.2007
Skills
- Microsoft Office
- Word
- Excel
- PowerPoint
- Outlook
- Teams
- Office equipment
- Filing systems
- Erapids
- Legacy
- Access
- Rollcall
- Skype
- 8x8
- HelpOnClick
- Ring Central
- Moodle
- Blackboard
- Customer service
- Client service
- Student service
- Zoom
- Project Management
- Strategic leadership
- Coaching and Mentoring
- Relationship Building
Certification
- Certified Medical Administrative Assistant, NHA, Awarded 05/17/18 - Current
- Certified Billing and Coding Specialist, NHA, Awarded 09/06/18 - Current
- Certified Electronic Health Record Specialist, NHA, Awarded 01/03/19 - Current
Hobbies
- Art/photography
- Reading
- Outdoor/Motor Sports
- DIY Projects
Timeline
Associate Director of Instructional Support
Martinsburg College
03.2024 - Current
Instructional Support Manager
Martinsburg College
09.2021 - 03.2024
Instructor
Martinsburg College
06.2018 - Current
Student Advisor
Martinsburg College
07.2016 - 06.2018
Clerical Staff
Department of Health and Human Resources
08.2013 - 07.2016
Cashier
Panera Bread
06.2012 - 07.2013
Administrative Assistant
Denny's Landscaping
04.2010 - 05.2012
Bachelor of Science - Interdisciplinary Studies
Keiser University
Aging Process: Age-Related Dementia, 2019 Mental Health Series: Depression, Peer Support in Health Care, Childhood and Adolescent Mental Health Issues, PTSD, Review of the Immune Cycle and the Goals of Vaccination in the Post-COVID-19 Pandemic Era, Hearing Assessments and Assistive Technologies
NHA Continuing Education Courses
4 Credit hours - Online Teaching Techniques Course, Preparing Students to Become Good Online Learners
DEAC Online Training Center
Associate degree - Health Care Administration
Martinsburg College
Associate degree - Paralegal Studies
Blue Ridge Community & Technical College
Diploma - General Studies
Musselman High School