KERRI ZABEL
Menomonee Falls,WI
Summary
Results-oriented Vice President of Operations with 20 years of experience in leading complex health care operations in a variety of outpatient settings. Over 5 years experience with direct to employer healthcare program management, sales and integration. Excellent reputation for streamlining and implementing processes, building new departments and service lines, acquisition team training and integration, improving customer satisfaction, and driving strategic initiatives for operational improvements. Driven and ambitious leader promoting a positive culture and effective team building as the keys to success.
Overview
18
18
years of professional experience
Work History
Vice President of Operations
Doctors of Physical Therapy
08.2021 - Current
- Implemented Direct to Employer physical therapy musculoskeletal health benefit program, signing seven employer partnerships in one year
- Operationalized managed service agreement with orthopedic physician group, opening 8 brick and mortar clinics in two years, showing double the EBITDA in one year
- Executed new EMR rollout, trained clinicians and built reporting to track pertinent KPIs
- Managed growth and operations of 27 PT clinics, 70 clinicians, including de novo set up, acquisition integration, training and quality assurance
- Demonstrated six times an increase in contribution margin in 2 years for the region
Director of Operations
QuadMed
11.2019 - 08.2021
- Oversaw operations of 10 direct to employer multidisciplinary health centers across the nation, directing and supporting team of 60+ medical professionals
- Developed and implemented Behavioral Health service line for employers nationwide for integrated care
- Designed policies, workflows and training for management of COVID 19 testing in health centers
- Account management of 5 employers, retaining business and maintaining excellent rapport with employers
Senior Regional Director
ATI Physical Therapy
11.2016 - 11.2019
- Strengthened clinic operations by directing and supporting team of 150+ professionals to optimize staffing and patient management
- Oversaw P&L and drove performance initiatives resulting in $18 million increase in annual revenue for the region
- Spearheaded integration of acquisition clinics resulting in 8% increase in volume in one year
- Launched operational tracking system for key performance indicators resulting in increased productivity
- Generated 8.5% revenue stream increase in referrals by building and strengthening industry partnerships with employers, community, and physicians
- Developed nationwide clinical training to align operations with patient goals by implementing proper outcome capture and effective caseload management
- Mentored regional directors on strategic plan execution, prioritization and conflict resolution
Regional Director
ATI Physical Therapy
04.2011 - 11.2016
- Opened 20 clinics in two years, executing on expansion strategies to increase business market share
- Administered budget implementations, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
- Trained, coached, and mentored staff to ensure adoption of new clinic policies, proper caseload management and customer experience programs
- Developed and maintained relationships with referral sources through frequent communication, networking events and collaboration
Clinic Director
ATI Physical Therapy
05.2006 - 04.2011
- Increased De Novo clinic visits per day to 50+ in three years
- Directed clinical and support staff in patient care activities while maintaining high level of staff morale
- Established and facilitated weekly caseload meetings with clinicians
- Managed high volume caseload of 30+ patients, providing therapeutic treatment and education
Education
Master of Physical Therapy - Physical Therapy
Marquette University
Milwaukee, WI05.2002
Bachelor of Science - Human Biology
Marquette University
Milwaukee, WI05.2000
Skills
- Leadership
- Communication
- Acquisition and integration
- P&L management
- Private Equity Experience
- Program Management
- Critical thinking
- Relationship building
- Adaptability
- Conflict resolution
- Business Development
- Strategic planning and execution
Affiliations
- Member, TEMPO Milwaukee
- Board Member, Blessings in a Backpack, Waukesha County
- Member, Waukesha County Business Alliance
- Graduate, Leadership Waukesha County
- Board Member, American Lung Association
Timeline
Vice President of Operations
Doctors of Physical Therapy
08.2021 - Current
Director of Operations
QuadMed
11.2019 - 08.2021
Senior Regional Director
ATI Physical Therapy
11.2016 - 11.2019
Regional Director
ATI Physical Therapy
04.2011 - 11.2016
Clinic Director
ATI Physical Therapy
05.2006 - 04.2011
Master of Physical Therapy - Physical Therapy
Marquette University
Bachelor of Science - Human Biology
Marquette University
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