Kerria Gunn
Dallas,TX
Summary
Dynamic and results-driven professional with extensive experience in customer service and team management at Subway. Proven ability to enhance customer satisfaction and optimize productivity through effective shift management and strong communication skills. Skilled in chemical handling and maintaining high hygiene standards, ensuring a safe and organized environment.
Overview
2026
2026
years of professional experience
Work History
Housekeeping Aide
The Bridge Homeless Recovery Center
2023 - Current
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
- Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
- Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.
Manager
Subway
10.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Open and Closed the store.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Cook
Golden Chick
12.2024 - 03.2025
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Skills
- Customer service
- Housekeeping
- Chemical handling
- Customer service-focused
- Shift management
- Point of sale (POS) system operation
- Customer-oriented
- Friendly, positive attitude
- Heavy lifting
- Warehouse safety
- Package handling
Timeline
Cook
Golden Chick
12.2024 - 03.2025
Manager
Subway
10.2019 - Current
Housekeeping Aide
The Bridge Homeless Recovery Center
2023 - Current
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