Kerri Ann Charlino

Dynamic salon professional with extensive experience in schedule management and fostering strong client relationships to drive seamless operations and exceptional customer satisfaction. Proven ability to leverage effective communication and organizational skills to navigate daily tasks and address unexpected challenges. In-depth knowledge of industry trends and best practices ensures a competitive edge in the market, contributing to the overall success of the salon. Committed to delivering outstanding service while continuously seeking opportunities for improvement and innovation.

• Diverse experience in providing exemplary service and customer service at leading resorts, hotels, concerts, sporting events and private clubs.
• Responsible for targeting, developing, and assessing new business development. Maintain relationships with VIP guests.
• Works with other marketing departments to ensure proper reinvestment in VIP guests, including complimentaries.
• Develop strategies necessary to achieve retail sales results through business analysis, action planning, effective communication and consistent accountability.
• Ensure that the optimal customer experience is achieved by taking pride in an excellent store appearance, maintaining high standards of merchandising, and coordinating special promotional activities as assigned.
• Watch for and recognize loss prevention situations and know how to prevent and handle these situations, using Loss Prevention policies and procedures.
• Review and analyze potential accounts, preparing accounts and submittals, evaluating sales effectiveness and handling troubleshooting.