Job Search Status
Open to workDesired start date: Immediately
Open To Work
Kerriann Long
Cheboygan,MI
Work Preference
Summary
Hospitality professional with strong track record in delivering exceptional service in restaurant settings. Adept at managing multiple tasks efficiently while ensuring positive dining experience for all guests. Known for excellent communication and teamwork, consistently adapting to shifting priorities to achieve high standards of service. Dependable and focused on creating welcoming environment for patrons.
Overview
40
40
years of professional experience
Work History
Server
Great Lakes Grill
12.2021 - 12.2025
- Managed flow of service to ensure timely and accurate order delivery.
- Trained and mentored new servers on menu items and service standards.
- Collaborated with kitchen staff to enhance communication and streamline service processes.
- Resolved customer complaints promptly, ensuring a positive dining experience.
- Maintained cleanliness and organization of dining areas, enhancing guest ambiance and safety.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Assistant Manager
Big Boy Restaurant
11.2017 - 12.2021
- Supervised daily operations to ensure team efficiency and workflow adherence.
- Developed training materials for new staff, enhancing onboarding experience.
- Implemented process improvements that streamlined inventory management systems.
- Coordinated cross-departmental communication to resolve operational issues swiftly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Server
Great Lakes Grill
12.2012 - 09.2019
- Implemented upselling techniques, improving overall customer satisfaction and sales performance.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- I also did many many catering and banquet events
- Become the Rotory club only sever entire time i was emoloyed with the company
Server
Big Boy
05.2007 - 02.2012
- Delivered exceptional customer service in fast-paced dining environment.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Trained new servers on restaurant procedures and service standards.
- Managed multiple tables efficiently, ensuring all guests received prompt attention.
- Implemented upselling techniques to increase average check size and improve sales.
- Resolved customer complaints swiftly, fostering positive relationships and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Great Lakes Grill
05.2007 - 04.2011
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Streamlined order-taking process to minimize wait times for diners.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Managed multiple tables efficiently, balancing guest needs and restaurant workflow.
Education
High School Diploma - Generel
Central Valley High School
Spokane, WA06-1984
Skills
- Optimistic communication style
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Problem resolution
- Verbal communication
- Menu memorization
- Take-out service
- Buffet setup and tear down
- Team player
- Reliable and responsible
- Warm and friendly
- Reliability
- High energy and stamina
- Team leadership
Timeline
Server
Great Lakes Grill
12.2021 - 12.2025
Assistant Manager
Big Boy Restaurant
11.2017 - 12.2021
Server
Great Lakes Grill
12.2012 - 09.2019
Server
Big Boy
05.2007 - 02.2012
Server
Great Lakes Grill
05.2007 - 04.2011
High School Diploma - Generel
Central Valley High School