Kerrianne Larson
North Billerica,MA
Summary
Knowledgeable and dedicated professional with extensive experience in the healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with patients. Motivated to maintain patient satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Client Navigator Manager & Engagement Specialist
Walden Behavioral Care
01.2019 - Current
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Organized patient records and database to facilitate information storage and retrieval.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Verified patient insurance eligibility and entered patient information into system.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Engaged with patients to provide critical information.
- Maximized performance by monitoring daily activities and mentoring team members.
- Established team priorities, maintained schedules and monitored performance.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Devised content strategy to effectively engage target audiences.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Skilled at working independently and collaboratively in team environments.
Office Manager
Winchester OBGYN
06.2017 - 01.2019
- Created, maintained and updated filing systems for paper and electronic documents.
- Established team priorities, maintained schedules and monitored performance.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated special projects and managed schedules.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Population Health Coordinator
Harvard Vanguard Medical Associates
01.2012 - 01.2017
- Identifies and articulates opportunities for work flow changes to improve quality of care related to the organizational strategic quality goals.
- Responsible to meet quality goals by facilitating both routine preventative care and ongoing chronic disease management for primary care patients.
- Serves as the organizer and driver of population management outreach work.
- Navigates data for large populations of patients to identify recommended clinical care opportunities and subsequently organizes and prioritizes action items.
- Manages high volume of patient outreach for patient populations with chronic illnesses (e.g., diabetes, hypertension and cardiovascular disease)
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Prepared agendas and took notes at meetings to archive proceedings.
- Collected and analyzed business data from various departments to prepare reports and presentations for management.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Education
BS in Healthcare Administration - Health Information Management
Southern New Hampshire University
Manchester, NHSkills
- Organization and Time Management
- Patient Data Management Systems
- Training and Development
- Records and Database Management
- EMR Systems: Epic, ECW, MediTech, Kipu, Tier and Salesforce
- Chronic Disease Management
- Medical Terminology
- Microsoft Office
- Quality Standards
- Ongoing Client Support
- Verbal and Written Communication
- Cross-Functional Team Management
Timeline
Client Navigator Manager & Engagement Specialist
Walden Behavioral Care
01.2019 - Current
Office Manager
Winchester OBGYN
06.2017 - 01.2019
Population Health Coordinator
Harvard Vanguard Medical Associates
01.2012 - 01.2017
BS in Healthcare Administration - Health Information Management
Southern New Hampshire University
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