Summary
Overview
Work History
Education
Skills
Retail Learning and Development shadowing (Rockland Trust)
Rising Star Career Development Program (Rockland Trust)
Timeline
Generic

Kerrianne Piasecki

Carver,MA

Summary

Highly skilled Lead Teller Operations Specialist with strong background in banking and finance industries. Demonstrates proficiency in leading teller operations, customer service management, and ensuring regulatory compliance. Showcases impressive leadership skills, problem-solving abilities, and adeptness in risk management to enhance operational efficiency. Contributions include implementing innovative strategies for process improvement and fostering a cohesive team environment.

Overview

10
10
years of professional experience

Work History

Lead Teller Operations Specialist

Rockland Trust
Halifax, Massachusetts
10.2022 - Current
  • Conducted audits of teller transactions, ensuring accuracy and policy adherence.
  • Issued and redeemed money orders, cashier checks, traveler's checks, and savings bonds.
  • Ordered checks and processed stop payment requests for customer services.
  • Resolved customer inquiries and issues with effective communication skills.
  • Tracked all changes made during system upgrades and updates, creating detailed documentation as required.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Maintained confidentiality of bank records while building client relationships through personalized interactions.
  • Facilitated team meetings to promote collaboration and share best practices.
  • Monitored customer account activity for suspicious or fraudulent activities, reporting any discrepancies to the Compliance Department.
  • Served as point-of-contact between third-party vendors and internal staff members for ordering products and services.
  • Developed training materials and conducted onboarding sessions for new tellers on proper cash handling procedures.

Line Chef

Dillons Local
Plymouth, MA
07.2021 - Current
  • Sanitized work areas, equipment, and utensils to uphold health standards.
  • Prepared ingredients through portioning, chopping, and proper storage for efficient cooking.
  • Monitored food stock levels and placed timely orders with suppliers as needed.
  • Collaborated with kitchen staff to cook menu items efficiently.
  • Ensured compliance with food storage procedures to maintain quality standards.
  • Assisted in recipe development and creation of new menu items as requested.
  • Checked all dishes prior to service to guarantee adherence to quality standards.
  • Regularly monitored freezer and refrigerator temperatures to ensure food safety compliance.

Cook, Shift Manager, Cashier, Waitress

Local Roots
Plymouth, MA
07.2020 - 08.2021
  • Ordered supplies for kitchen to maintain operational efficiency.
  • Supervised and trained kitchen staff on preparation techniques and safety standards.
  • Verified ingredient quality to ensure freshness before use.
  • Ensured proper cooking temperatures and correct food storage practices.
  • Maintained cleanliness by sweeping, mopping, washing surfaces, and emptying trash cans.
  • Cultivated positive relationships with staff, customers, and vendors.
  • Oversaw training of new employees in customer service and cash handling procedures.

Cashier, Shift Leader, Trainer

Panera Bread
Plymouth, MA
01.2016 - 06.2021
  • Provided exceptional customer service by addressing inquiries regarding store products and services.
  • Operated cash register with precision, processing payments via multiple methods including cash and credit cards.
  • Conducted cash drawer audits at the start of each shift to verify accuracy and ensure adequate change.
  • Collaborated with team members to ensure smooth store operations during peak hours.
  • Handled customer complaints with professionalism, striving to resolve issues promptly.

Education

Bachelor's degree - Criminal Justice Studies

Bridgewater State University
Bridgewater, MA
05-2024

Highschool Diploma -

Plymouth South Highschool
Plymouth, MA
06.2018

Skills

  • Great communication
  • Leadership
  • Customer service
  • Task delegation
  • Safe and vault operation
  • Cash handling
  • Customer relationship building
  • Training development
  • Strong work ethic
  • Flexibility
  • Conflict resolution
  • Fraud detection proficiency
  • Professionalism and courtesy
  • Compliance, banking laws, and regulations

Retail Learning and Development shadowing (Rockland Trust)

- Facilitate onboarding programs for new hires. 

- Conduct in branch coaching and workshops.

- Measure effectiveness through quizzes, role plays, and observations.

-

Rising Star Career Development Program (Rockland Trust)

-Promotion opportunities 

- Mentor sessions 

Timeline

Lead Teller Operations Specialist

Rockland Trust
10.2022 - Current

Line Chef

Dillons Local
07.2021 - Current

Cook, Shift Manager, Cashier, Waitress

Local Roots
07.2020 - 08.2021

Cashier, Shift Leader, Trainer

Panera Bread
01.2016 - 06.2021

Bachelor's degree - Criminal Justice Studies

Bridgewater State University

Highschool Diploma -

Plymouth South Highschool

Similar Profiles

CREATE PROFILE