Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kerrianne Riddle

East Patchogue,NY

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

15
15
years of professional experience

Work History

Server

Luca
08.2022 - 09.2023
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Customer Service Representative

State Farm
03.2022 - 06.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Developed and updated databases to handle customer data.
  • Promptly responded to inquiries and requests from prospective customers.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Lead Medical Assistant

NYU Winthrop University Hospital
09.2014 - 11.2018
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Measured patient pulse oximetry.
  • Prepared lab specimens for diagnostic evaluation.
  • Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Streamlined patient flow by coordinating with physicians, nurses, and other healthcare professionals to effectively manage schedules and resources.

Office Manager

South Shore Neon Sign Company
06.2008 - 09.2013
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Updated reports, managed accounts, and generated reports for company database.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

Education

New York Pre-licensing Course - Insurance

A.D Banker
02.2024

Medical Assistant Certificate - Medical Assisting

Ultrasound Diagnostic School
Garden City, NY
06.2022

Skills

  • Regulatory Compliance
  • Sales Techniques
  • Team Leadership
  • Guest Engagement
  • Office Support
  • Insurance Verification

Accomplishments

    Licensed New York State P&C Broker

Timeline

Server

Luca
08.2022 - 09.2023

Customer Service Representative

State Farm
03.2022 - 06.2023

Lead Medical Assistant

NYU Winthrop University Hospital
09.2014 - 11.2018

Office Manager

South Shore Neon Sign Company
06.2008 - 09.2013

New York Pre-licensing Course - Insurance

A.D Banker

Medical Assistant Certificate - Medical Assisting

Ultrasound Diagnostic School

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Kerrianne Riddle