KERRI ANNE PANZA
SAYREVILLE,NJ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, problem solver and great communication skills. Can work effectively unsupervised as well as in a group setting.
Overview
23
23
years of professional experience
Work History
Intermodal Pricing Rep
Alliance Shippers
Keasbey
01.2011 - Current
- Providing intermodal, port dray and LTL rates for customers
- Negotiating with the rails & drays to request rates for RFP’s
- Communicating with drays to ensure on time pickups & deliveries
- Managing key accounts to the customer’s satisfaction
- Previously performed dispatching and customer service
Customer Service Rep
The Thunder Group
Edison
01.2010 - 01.2011
- Handling all areas of customer service and office duties
- Data entry, answering phones, filing and customer care
- Billing of customers and prioritizing of accounts payable
- Shipping via UPS, FedEx and outside trucking
Warehouse Administrative Assistant
Florence Paper Corporation
Carteret
01.2001 - 01.2009
- Ocean Import Customer Service/Purchasing
- Responsible for maintaining accurate records of ocean import containers
- Correspondence with brokers and forwarders
- Routing of outside deliveries
- Maintaining spreadsheets of all freight and bills
- Receiving of inventory.
Education
Associates Degree - Liberal Arts-English
Middlesex County College
01.1997
Bachelor’s Degree - Communications
Kean University
Skills
- Transportation Coordination
- Customer Relations
- Recordkeeping
- Problem-Solving
- Appointment Scheduling
- Data Entry
- Complaint Resolution
- Customer Service
References
- Robert Schmitz, 732-501-5754
- Kelly Cudakiewicz, 732-983-1853
- Janice Beavers, 908-227-7439
Timeline
Intermodal Pricing Rep
Alliance Shippers
01.2011 - Current
Customer Service Rep
The Thunder Group
01.2010 - 01.2011
Warehouse Administrative Assistant
Florence Paper Corporation
01.2001 - 01.2009
Associates Degree - Liberal Arts-English
Middlesex County College
Bachelor’s Degree - Communications
Kean University
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