Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Kerrie A. Steiner

Cumming,GA

Summary

Dynamic and results-driven professional with over 20 years of experience in training and learning development, program management, and change management solutions. Proven track record of designing and delivering impactful learning programs that drive organizational performance and employee engagement. Adept at leading cross-functional teams, managing complex initiatives, and implementing strategic change across diverse industries. Recognized for blending instructional expertise with business acumen to align learning strategies with corporate goals, foster innovation, and support sustainable growth.

Overview

27
27
years of professional experience
1
1
Certification

Work History

PMO Change Management Program Manager

Conduent
08.2021 - Current
  • Led interactive workshops and personalized training sessions to upskill PMO team members on both emerging and established tools and methodologies.
  • Designed and launched self-paced, on-demand training modules to support continuous learning and adoption of PMO best practices, tools, and processes.
  • Cultivated strategic relationships with key stakeholders, driving alignment and securing buy-in for critical program initiatives.
  • Executed in-depth program evaluations, pinpointing inefficiencies and delivering actionable recommendations that enhanced performance and outcomes.
  • Boosted operational efficiency by optimizing workflows and introducing time-saving process improvements across PMO functions.
  • Enhanced cross-functional collaboration by streamlining communication channels and fostering transparent stakeholder engagement.

Workday Implementation Project Manager

Invisors, LLC
01.2021 - 08.2021
  • Collaborated with cross-functional teams—including Sales, Marketing, Finance, and IT Support—to ensure seamless execution of Workday implementation projects
  • Designed and managed detailed project plans, driving on-time delivery and successful outcomes across multiple workstreams
  • Communicated project goals, timelines, and expectations clearly to stakeholders, fostering alignment and proactive issue resolution
  • Developed scalable implementation methodologies to optimize cost control and ensure deadline adherence
  • Applied structured change management strategies to minimize operational disruption during system upgrades and process enhancements
  • Delivered hands-on training to end-users during rollouts, enabling smooth transitions and rapid adoption of new systems and workflows

Program Manager, HR Operations

Fiserv
09.2018 - 01.2021
  • Delivered program and project management, as well as business analysis support, to senior HR leadership, driving strategic execution across key initiatives
  • Oversaw resource allocation and tracking for the full HR program portfolio; managed timelines, budgets, deliverables, and performance metrics to ensure successful outcomes
  • Acted as a strategic liaison between HR and internal/external partners, applying expert change management practices to meet project goals and stakeholder expectations
  • Led high-impact projects including global payroll vendor implementation, Workday mobile app rollout, leadership framework deployment, and integration efforts tied to the First Data acquisition

Learning & Development Project Manager

Fiserv
10.2016 - 09.2018
  • Spearheaded onboarding and training for new project managers within Enterprise Technology Group (ETG), ensuring proficiency in Fiserv’s project management methodology
  • Led process improvement initiatives to enhance consistency and adaptability of PMO practices in alignment with evolving stakeholder needs and enterprise-wide objectives
  • Partnered with senior leadership to align project goals with strategic business priorities, driving measurable contributions to organizational growth
  • Facilitated cross-functional collaboration to proactively resolve project challenges and mitigate risks, ensuring smooth execution and delivery
  • Created comprehensive training materials and documentation to support adoption and effective use of PMO tools and processes

Implementation Manager (Under Contract to ViaSource)

TIAA
03.2015 - 10.2016
  • Partnered with business and IT stakeholders to design and implement onboarding strategies for Salesforce CRM, driving user adoption and operational alignment
  • Led development and execution of rollout support solutions, including self-paced learning modules, performance support tools, and virtual training sessions
  • Analyzed platform enhancement and release schedules to proactively identify support requirements and develop targeted enablement resources
  • Monitored project timelines and deliverables to address critical gaps, ensuring timely resolution and successful deployment outcomes

Lead Manager, Training

AXA U.S.
01.2004 - 03.2015
  • Program & Project Leadership
  • Directed cross-functional collaboration, resource allocation, and team development for diverse sales support initiatives.
  • Guided projects from client concept through goal-setting to successful delivery, ensuring alignment with strategic objectives.
  • Analyzed and forecasted resource needs and team composition to meet project milestones efficiently.
  • Established clear expectations and performance goals for project teams, driving accountability and focus.
  • Monitored progress against timelines, budgets, and key milestones; proactively adjusted plans to maintain momentum.
  • Operational Excellence & Process Improvement
  • Standardized training processes to streamline integration of tools and programs across departments.
  • Coordinated workflow, content development, and administrative operations, optimizing resource utilization and partner engagement.
  • Led process improvement efforts by identifying gaps, analyzing operational needs, and collaborating with Training Content teams to develop scalable systems and tools.
  • Performance & Learning Strategy
  • Conducted needs analyses to uncover performance gaps and identify opportunities for capability enhancement.
  • Designed and delivered targeted learning programs using blended methodologies to meet organizational goals.
  • Built a comprehensive library of classroom training materials to support onboarding and ongoing development of financial professionals.
  • Created and launched onboarding curriculum tailored for incoming district managers, enhancing leadership readiness.
  • Innovation & Program Development
  • Developed and implemented communication standards and procedures to ensure consistent, branded messaging across channels.
  • Initiated a coaching program by recruiting veteran producers to mentor employees, fostering practice growth and professional development.
  • Researched, authored, and deployed a virtual training platform to deliver scalable content to field managers and advisors.
  • Delivered hands-on training to field managers and sales personnel on Salesforce.com CRM, enhancing adoption and data-driven decision-making.

Independent/Contract Performance Consultant

iinteg, inc.
01.2003 - 01.2004
  • Managed performance projects for clients, including needs analysis, design and development, program implementation and evaluation/ROI.
  • Clients/projects included reservations systems training for a large, international hotel chain and call center training for major wireless network carrier.

Performance Consultant/Relationship Manager

Center for Effective Performance Inc.
01.2001 - 01.2003
  • Worked with clients on assigned performance improvement projects, including needs analysis, design and development, program implementation and evaluation/ROI.
  • Identified client needs and business objectives and built performance improvement plans.
  • Built and directed high-performing project teams, coaching and mentoring team members to achieve established objectives.
  • Identified and acquired new accounts.

Senior Project Analyst

US Department of State
01.1999 - 01.2001
  • Managed project tracking for the Office of Diplomatic Security, Engineering Security.
  • Directed all project status communications, including security clearance tracking for Security Engineering Officers (SEOs) and Seabees traveling to U.S. Embassies.
  • Handled all database management, including types of security upgrades to be completed as well as supply delivery tracking.

Education

BA - Psychology

UNIVERSITY OF GEORGIA
Athens, GA

Skills

  • Analysis
  • Instructional Design
  • Performance Consulting
  • Instructor-Led Training Development
  • Project/Program Management
  • Training/Meeting Delivery
  • Process Improvement
  • Change Management
  • Communications
  • Partnership Development
  • E-learning development

Websites

Certification

  • Credentialed ATD Master Instructional DesignerTM


Timeline

PMO Change Management Program Manager

Conduent
08.2021 - Current

Workday Implementation Project Manager

Invisors, LLC
01.2021 - 08.2021

Program Manager, HR Operations

Fiserv
09.2018 - 01.2021

Learning & Development Project Manager

Fiserv
10.2016 - 09.2018

Implementation Manager (Under Contract to ViaSource)

TIAA
03.2015 - 10.2016

Lead Manager, Training

AXA U.S.
01.2004 - 03.2015

Independent/Contract Performance Consultant

iinteg, inc.
01.2003 - 01.2004

Performance Consultant/Relationship Manager

Center for Effective Performance Inc.
01.2001 - 01.2003

Senior Project Analyst

US Department of State
01.1999 - 01.2001

BA - Psychology

UNIVERSITY OF GEORGIA

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