Kerrie Cooper

Business Process Outsourcing

• Land owner contact for renewable energy.
• Landowner contact information research.

• Data entry, auditing, and conversions (both tabular & spatial) using 3rd party software or in-house WLS solutions.
• Custom and regular reporting to monitor acquisition, project status, payments, etc.

• Document preparation, review and recording, including surface / subsurface leases, purchase agreements, easements, assignments, extensions, amendments, releases, division orders, etc.

• Customer Outreach Specialist for Client "Flywheel Energy"

• Managed the Inbox of the underwriter "First American Title Insurance Company." This included filtering communications, setting up projects, staging, and importing files into our title database.
• Entered new opportunities, quotes, invoicing groups, and project tasks into our project management system Odoo.
• Delivered "First American" projects to the appropriate clients and invoiced for the projects after delivery.
• Maintained daily communication between the client, project manager, and director.
• Invoiced projects at their completion.

• Contributed to the development of a user-friendly online registration system, making it easier for customers to provide required information remotely.
• Scheduled and registered customers using booker scheduling programs.
• Provided exceptional customer service to customers during registration, addressing concerns and answering questions promptly.
• Processed customer payments via cash, checks and credit cards.
• Performed software updates, upgrades and data backups.

• Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
• Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
• Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
• Enhanced communication within the team through regular meetings and detailed reporting.
• Reconciled account files and produced monthly reports.

• Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
• Assisted physician with various medical procedures, ensuring accurate results and timely treatment.
• Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
• Performed medical records management, including filing, organizing and scanning documents.
• Updated inventory, and expiration logs to maintain current tracking documentation.
• Ensured accurate billing by diligently verifying insurance information for each patient visit.

• Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
• Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
• Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
• Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
• Implemented a more efficient system for managing medical records, resulting in faster access to crucial information during patient visits.
• Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
• Managed patient records with strict adherence to confidentiality and accuracy standards.
• Answered incoming calls, scheduled appointments and filed medical records.
• Verified patient insurance eligibility and entered patient information into system.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.