Kerrie Long
Roanoke
Summary
Dynamic retail manager with proven expertise in customer service, team leadership, and sales optimization. Committed to enhancing customer experiences and driving measurable results.
Overview
8
8
years of professional experience
Work History
Retail Store Manager
Dollar General
Five Points
08.2024 - Current
- Oversaw daily store operations, ensuring adherence to company policies.
- Trained and supervised staff to elevate customer service standards.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Coached and mentored employees by offering constructive feedback to enhance customer service skills.
Interim Store Manager
Tractor Supply Company
Lagrange
03.2023 - 06.2023
- Recruited, trained and supervised new employees.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed inventory tracking and physical inventory counts to minimize loss.
Assistant Store Manager
Tractor Supply Company
LaGrange
07.2021 - 03.2022
- Maintained inventory by checking merchandise to determine levels.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Implemented inventory control measures to reduce shrinkage and optimize stock levels.
- Supervised daily store operations and ensured compliance with company policies.
- Handled customer inquiries and resolved issues effectively.
- Managed inventory levels and coordinated product restocking efforts.
- Assisted in training and mentoring new staff on store procedures.
- Collaborated with team members to create a positive shopping environment.
- Monitored sales performance and suggested improvements to management.
- Maintained cleanliness and organization of the sales floor and stockroom.
- Coordinated promotional displays to enhance product visibility in-store.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Ensured compliance with all safety regulations throughout the store premises.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
Assistant Store Manager
Tractor Supply Company
Opelika
02.2018 - 06.2021
- Supervised daily store operations and ensured compliance with company policies.
- Managed inventory levels and coordinated product restocking efforts.
- Assisted in training and mentoring new staff on store procedures.
- Handled customer inquiries and resolved issues effectively.
- Collaborated with team members to create a positive shopping environment.
- Maintained cleanliness and organization of the sales floor and stockroom.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
Education
High School Diploma -
Richmond Hill Christian Academy
Richmond Hill, GA06-1990
Skills
- Visual merchandising
- Customer service
- Team leadership
- Sales optimization
- Staff training
- Inventory management
- Customer relationship management
- Performance monitoring
- Conflict resolution
- Problem solving
- Effective communication
- Time management
- Critical thinking
- Employee mentoring
- Reporting
- Incident reporting
- Staff management
- Store operations
- Dependable and reliable
- Goal setting
- Promotional planning
- Staff recruitment
- Reporting and documentation
- Merchandise strategizing
- Problem-solving
- Merchandise planning
- Vendor collaboration
- Quality assurance mindset
- Decision-making skill
- Coaching and mentoring
- Sales growth
- Advertising and marketing
- Safety mindset
- Detail-oriented
- Strategic planning
- Hiring management
- Shrinkage control
- Decision-making
- Employee scheduling
- Highly motivated
- Shift scheduling
- Retail operations
- Staff relations
- Friendly and outgoing
- Operations oversight
- Loss prevention
- Meticulously detail-oriented
- Recruitment and hiring
- Store opening and closing
- Merchandising
- Point of sale systems
- Stock management
- Strong multi-tasking
- Resourceful nature
- Sales leadership
- Inventory control
- Supplier communication
- Profit and loss management
- Stockroom management
- Scheduling
- Retail employee training
- Process improvements
- Hiring and training
Affiliations
I have lived and worked around many types of livestock all my life, including cattle, horses, chickens, goats and pigs
Timeline
Retail Store Manager
Dollar General
08.2024 - Current
Interim Store Manager
Tractor Supply Company
03.2023 - 06.2023
Assistant Store Manager
Tractor Supply Company
07.2021 - 03.2022
Assistant Store Manager
Tractor Supply Company
02.2018 - 06.2021
High School Diploma -
Richmond Hill Christian Academy