Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kerrie Metcalfe

Midland

Summary

Dynamic Retail Sales Manager with a proven track record at OXXO, excelling in customer service and sales expertise. Achieved significant sales growth through effective merchandising and team training. Skilled in inventory management and fostering strong customer relationships, driving repeat business and enhancing overall store performance.

Overview

3
3
years of professional experience

Work History

Retail Sales Manager

OXXO
02.2024 - Current
  • Led team to enhance customer service standards, resulting in improved customer satisfaction.
  • Developed and implemented effective merchandising strategies to increase product visibility.
  • Trained staff on sales techniques, improving overall team performance and efficiency.
  • Analyzed sales data to identify trends, optimizing inventory management processes.
  • Boosted sales performance by implementing effective visual merchandising and store layouts.
  • Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
  • Maintained company's visual merchandise standards through general housekeeping and planograms.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Built relationships with customers and community to establish long-term business growth.
  • Implemented loss prevention strategies which reduced shrinkage rates significantly over time.

Retail Assistant Manager

Delek US
01.2023 - 02.2024
  • Assisted in training and onboarding new retail staff, enhancing team performance and service quality.
  • Managed inventory levels and conducted stock audits to ensure product availability and minimize losses.
  • Implemented standard operating procedures for daily operations, improving overall efficiency and compliance.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
  • Collaborated with store manager to develop action plans for improving overall store performance metrics.
  • Increased repeat business from loyal customers through personalized assistance in product selection while developing rapport with clientele.
  • Trained employees in suggested selling and merchandising techniques to meet sales quotas.
  • Implemented loss prevention strategies to reduce shrinkage and maintain profitability.
  • Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
  • Ensured compliance with all safety regulations, maintaining a clean and organized workspace for staff and customers alike.

Retail Sales Associate

Delek US
07.2022 - 01.2023
  • Assisted customers with product selection and provided exceptional service to enhance shopping experience.
  • Processed transactions accurately and efficiently using point-of-sale systems.
  • Maintained visual merchandising standards to promote brand image and drive sales.
  • Collaborated with team members to achieve daily sales targets and optimize store performance.
  • Resolved customer inquiries and complaints promptly, fostering positive relationships and repeat business.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Greeted customers and provided outstanding customer service.
  • Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
  • Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

High School Diploma -

C. E. Ellison High School
Killeen, TX
12-1989

Skills

  • Customer service
  • Retail operations
  • Sales expertise
  • Driven work ethic
  • Delegating work
  • Upselling strategies
  • Inventory management
  • Training and mentoring
  • Promotions and specials
  • Shrink reduction
  • Financial goals
  • Team recruitment
  • Customer complaint resolution

Timeline

Retail Sales Manager

OXXO
02.2024 - Current

Retail Assistant Manager

Delek US
01.2023 - 02.2024

Retail Sales Associate

Delek US
07.2022 - 01.2023

High School Diploma -

C. E. Ellison High School

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