Kerrie Smith
Charleston,WV
Overview
25
25
years of professional experience
1
1
Certification
Work History
Peer Mentor Supervisor
Recovery Point
Charleston, WV
08.2023 - Current
- Shared resources, opportunities, and activities to support mentee's learning and development.
- Facilitated peer-to-peer conversations to support open communication among mentees.
- Established trusting relationship with mentee by maintaining professionalism and honoring confidentiality.
- Created individualized mentoring plans for mentees, promoting personal growth and development.
- Promoted positive behavior and responsibility among mentees by modeling appropriate social skills.
- Encouraged mentees to develop strong decision-making and problem-solving skills.
- Developed mentees' life skills such as time management and communication.
- Empowering younger sisters in the program to discover the benefits of NA/AA , participating in volunteer activities to give back to our community.
- Facilitating Recovery Dynamics classes, ensuring program rules are followed and filing paperwork.
- Handing out homework assignments and calculating meetings.
- Data Entry and basic office skills. Answering phones and keeping our office running smoothly.
Cashier
Exxon Mobil
Amma , WV
08.2018 - 07.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Tallied cash drawer at beginning and end of each work shift.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Checked personal identifications during alcohol and tobacco sales.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Monitored self-checkout systems and provided help in resolving complex problems.
Server, Sautee Cook, Dishwasher
Lonestar Steakhouse
Kanawha City Charleston, WV
04.2017 - 03.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
Server
IHOP
Kanawha City Charleston, WV
04.2017 - 01.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Processed orders and sent to kitchen employees for preparation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Inspected dishes and utensils for cleanliness.
Flagger, Laborer and Roller Operator
Kanawha Stone Company Inc.
Nitro, WV
11.2002 - 05.2005
- Controlled flow of traffic through construction areas and work zones on busy highways and interstates.
- Used flagging tools such as stop and slow paddle and red flag.
- Intimately familiar with flagging safety regulations and equipment as published by OSHA.
- Managed work zones using large signs and hand signals to direct traffic.
- Familiar with use of hand signaling procedures.
- Actively alerted construction crew about vehicles failing to obey signals, preventing accident and injury.
- Warned construction crews of approaching vehicles that failed to stop in effort to prevent injuries and accidents.
- Accustomed to nighttime flagging in high traffic areas.
- Professionally communicated with motorists stuck in stopped traffic.
Hospitality Aide
Arthur B Hodges Center
500 Morris Street Charleston, WV
12.1998 - 05.2001
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
Education
No Degree - Microsoft Office User Specialist Training
Carver Career Center
Charleston, WV05.2002
High School Diploma -
Roane County High School
Spencer WV06.1997
Skills
- Drawer Balancing
- Product Recommendations
- POS Systems
- Customer Service
- ID Verification
- Payment Collection
- Customer Assistance
- Cash Register Operation
- Cash Handling
- Payment Processing
- Product Restocking
- Point of Sale Operation
- Inventory Control
- Order Verification
- Money Handling
- Liquor Law Compliance
- Cash Drawer Balancing
- Cash Register Systems
- Inventory Management
- Customer Relations
- Cleaning and Sanitizing
- Cash Handling and Management
- Time Management Skills
- Proficient in [Software]
Certification
ServSafe Food Handlers Card
Budgeting and Crediting Certification
Naloxone Training , First Aide Training
Currently taking Peer Recovery Support Specialist Training
Timeline
Peer Mentor Supervisor
Recovery Point
08.2023 - Current
Cashier
Exxon Mobil
08.2018 - 07.2019
Server, Sautee Cook, Dishwasher
Lonestar Steakhouse
04.2017 - 03.2018
Server
IHOP
04.2017 - 01.2018
Flagger, Laborer and Roller Operator
Kanawha Stone Company Inc.
11.2002 - 05.2005
Hospitality Aide
Arthur B Hodges Center
12.1998 - 05.2001
No Degree - Microsoft Office User Specialist Training
Carver Career Center
High School Diploma -
Roane County High School
ServSafe Food Handlers Card
Budgeting and Crediting Certification
Naloxone Training , First Aide Training
Currently taking Peer Recovery Support Specialist Training