Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kerrie Smith

Charleston,WV

Overview

25
25
years of professional experience
1
1
Certification

Work History

Peer Mentor Supervisor

Recovery Point
08.2023 - Current
  • Shared resources, opportunities, and activities to support mentee's learning and development.
  • Facilitated peer-to-peer conversations to support open communication among mentees.
  • Established trusting relationship with mentee by maintaining professionalism and honoring confidentiality.
  • Created individualized mentoring plans for mentees, promoting personal growth and development.
  • Promoted positive behavior and responsibility among mentees by modeling appropriate social skills.
  • Encouraged mentees to develop strong decision-making and problem-solving skills.
  • Developed mentees' life skills such as time management and communication.
  • Empowering younger sisters in the program to discover the benefits of NA/AA , participating in volunteer activities to give back to our community.
  • Facilitating Recovery Dynamics classes, ensuring program rules are followed and filing paperwork.
  • Handing out homework assignments and calculating meetings.
  • Data Entry and basic office skills. Answering phones and keeping our office running smoothly.

Cashier

Exxon Mobil
08.2018 - 07.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Tallied cash drawer at beginning and end of each work shift.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Checked personal identifications during alcohol and tobacco sales.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Monitored self-checkout systems and provided help in resolving complex problems.

Server, Sautee Cook, Dishwasher

Lonestar Steakhouse
04.2017 - 03.2018
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Processed orders and sent to kitchen employees for preparation.
  • Inspected dishes and utensils for cleanliness.

Server

IHOP
04.2017 - 01.2018
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Processed orders and sent to kitchen employees for preparation.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Inspected dishes and utensils for cleanliness.

Flagger, Laborer and Roller Operator

Kanawha Stone Company Inc.
11.2002 - 05.2005
  • Controlled flow of traffic through construction areas and work zones on busy highways and interstates.
  • Used flagging tools such as stop and slow paddle and red flag.
  • Intimately familiar with flagging safety regulations and equipment as published by OSHA.
  • Managed work zones using large signs and hand signals to direct traffic.
  • Familiar with use of hand signaling procedures.
  • Actively alerted construction crew about vehicles failing to obey signals, preventing accident and injury.
  • Warned construction crews of approaching vehicles that failed to stop in effort to prevent injuries and accidents.
  • Accustomed to nighttime flagging in high traffic areas.
  • Professionally communicated with motorists stuck in stopped traffic.

Hospitality Aide

Arthur B Hodges Center
12.1998 - 05.2001
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.

Education

No Degree - Microsoft Office User Specialist Training

Carver Career Center
Charleston, WV
05.2002

High School Diploma -

Roane County High School
Spencer WV
06.1997

Skills

  • Drawer Balancing
  • Product Recommendations
  • POS Systems
  • Customer Service
  • ID Verification
  • Payment Collection
  • Customer Assistance
  • Cash Register Operation
  • Cash Handling
  • Payment Processing
  • Product Restocking
  • Point of Sale Operation
  • Inventory Control
  • Order Verification
  • Money Handling
  • Liquor Law Compliance
  • Cash Drawer Balancing
  • Cash Register Systems
  • Inventory Management
  • Customer Relations
  • Cleaning and Sanitizing
  • Cash Handling and Management
  • Time Management Skills
  • Proficient in [Software]

Certification

ServSafe Food Handlers Card

Budgeting and Crediting Certification

Naloxone Training , First Aide Training

Currently taking Peer Recovery Support Specialist Training



Timeline

Peer Mentor Supervisor

Recovery Point
08.2023 - Current

Cashier

Exxon Mobil
08.2018 - 07.2019

Server, Sautee Cook, Dishwasher

Lonestar Steakhouse
04.2017 - 03.2018

Server

IHOP
04.2017 - 01.2018

Flagger, Laborer and Roller Operator

Kanawha Stone Company Inc.
11.2002 - 05.2005

Hospitality Aide

Arthur B Hodges Center
12.1998 - 05.2001

No Degree - Microsoft Office User Specialist Training

Carver Career Center

High School Diploma -

Roane County High School

ServSafe Food Handlers Card

Budgeting and Crediting Certification

Naloxone Training , First Aide Training

Currently taking Peer Recovery Support Specialist Training



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Kerrie Smith