Kerrie Tsueda
Salem,IN
Summary
Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Youth and Family Coordinator
Washington County Family YMCA
05.2023 - Current
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
- Designed program implementation and maintenance plan.
- Developed marketing materials to promote program offerings, increasing awareness and participation rates among target audiences.
- Managed budgets and resources for successful execution of multiple programs simultaneously.
- Coordinated cross-functional teams to ensure timely completion of program deliverables, maintaining project schedules and meeting objectives.
Medical Assistant/Receptionist
Ascension Medical Group
02.2021 - 10.2022
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Conducted patient intake interviews, recording and documenting relevant information.
- Received and routed laboratory results to correct clinical staff members.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Nurses Assistant
Scott Memorial Hospital
09.2018 - 01.2019
- Worked under the supervision of an RN to meet patient and family needs
- Provided general clerical support to a specific unit including receptionist duties and coordination of unit communication with other hospital departments as well as the public
- Obtained and recorded patient vital signs, heights, and weights, intake and output.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Customer Service Cashier
H & R Bakery
01.2018 - 06.2018
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
Associate
Panera Bread
06.2016 - 12.2017
- Train New Employees
- Multitask between taking orders, making food, and working with customers
- Developed the ability to work in an extremely fast environment.
Dietary Aide
Clark Memorial Hospital
10.2015 - 06.2016
- Developed the ability to focus on detail by working in an active atmosphere while completing tasks in a timely manner
- Developed a team player perspective while working with many other employees in a busy environment
- Took patients orders based on doctor prescribed diets
- Prepared and delivered food trays to patients' hospital rooms.
Assistant Teacher
Kids Care Academy
01.2015 - 06.2015
- Evaluated and charted growth of students on a regular basis
- Met with parents one-on-one to discuss issues and make developmental plans
- Floated between newborn, one, two, and three-year-old classrooms.
Crew Worker
Mc. Donalds
09.2013 - 01.2015
- Polished customer service skills by greeting guests while attending to their individual needs and wants in a professional manner in a fast-paced environment
- Effectively processed customers' payments in cash or by credit card.
Education
High School Diploma -
Jeffersonville High School
06.2015
Skills
- Effective Communication
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Direct Patient Care
- Clinical Documentation
- Phlebotomy
- Immunization Administration
- Office Administration
- Strategic Planning
Certification
- CCMA - Certified Clinical Medical Assistant
- First Aid/CPR Certified
Timeline
Youth and Family Coordinator
Washington County Family YMCA
05.2023 - Current
Medical Assistant/Receptionist
Ascension Medical Group
02.2021 - 10.2022
Nurses Assistant
Scott Memorial Hospital
09.2018 - 01.2019
Customer Service Cashier
H & R Bakery
01.2018 - 06.2018
Associate
Panera Bread
06.2016 - 12.2017
Dietary Aide
Clark Memorial Hospital
10.2015 - 06.2016
Assistant Teacher
Kids Care Academy
01.2015 - 06.2015
Crew Worker
Mc. Donalds
09.2013 - 01.2015
- CCMA - Certified Clinical Medical Assistant
- First Aid/CPR Certified
High School Diploma -
Jeffersonville High School
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