Kerrie Walzer
Family Service Specialist
California,Maryland
Summary
Superb social worker strongly emphasizing domestic violence education and prevention. With a history of working with immigrants and low income families that have been exposed to multiple traumas. Extensive experience in family goal planning, substance abuse prevention and parent-child conflict resolution. Dedicated Social Worker offering 20 years of in home visiting and crisis intervention expertise. Offering comprehensive background in social services and management, as well as strong interpersonal, organizational and computer skills. Current family specialist that has a working knowledge to be able to build client rapport and assesses needs to provide appropriate resources. A community advocate that is currently working with multiple agencies in order to create programs and community focused groups in order to better the lives of families. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Family Service Specialist
SMCPS Judy Center
Lexington Park, United States
07.2010 - Current
- Conducted intake interviews and complete assessments to understand client needs and discover issues that affect daily life and goal planning.
- Offer family crisis intervention to manage conflict and identify peaceful resolutions. This is too include domestic violence, incarceration, and immigration
- Identified and reported signs and symptoms of violence, abuse and neglect for immediate intervention and remediation.
- Attended and participated staff meetings and training seminars.
- Maintained confidential records and documentation in database.
- Plan and participated in off-site and on-site client events and activities. This is based on community needs and agencies that we partner with.
- Conduct in-home individual and family visits to help clients achieve goals and gain insight.
- Facilitated monthly parenting groups to strengthen parenting abilities and provide access to knowledge and skills to encourage positive environments.
- Interviewed individuals and families to assess needs and provide informational resources.
- Working with a wide variety of communities and individuals that have trauma history such as domestic violence, prostitution, immigration, substance abuse, and incarceration.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Documented data and completed accurate updates to case records.
- Help to maintain current grant funding by reporting statics based off parent surveys and goals attained.
- Mentored other Family Service Coordinators and Specialist though out state of Maryland.
Senior Medical Office Assistant
Johns Hopkins Community Physicians
White Plains, MD
05.2007 - 07.2010
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Received, recorded and filed medical payments by check, cash and credit card.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Called and faxed pharmacies to submit prescriptions and refills.
- Used company software to schedule appointments for doctor visits and procedures.
- Managed office bookkeeping with insurance billing and patient payments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Managed six front desk medical staff.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Handled seven doctor schedules; placing leave, and schedule for seeing patients.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments. Was main point of contact for patients who were diagnosed with cancer.
- Obtained payments from patients and scanned identification and insurance cards.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Family Service Provider/Special Needs Coordinator
SMTCCAC
Hughesville, MD
05.1999 - 05.2007
- Conducted in-home individual and family visits to help clients achieve goals and gain insight. Carried a case load of up to 60 families with an intense service plan for at minimum 20 families.
- Liaised with community organizations and provided resources and treatment referrals.
- Attended and participated staff meetings and training seminars.
- Offered family crisis intervention to manage conflict and identify peaceful resolutions.
- Conducted intake interviews and completed assessments to understand client needs and discover issues that affect treatment.
- Constructed comprehensive client treatment plans to establish goals and track progress.
- Facilitated monthly parenting groups to strengthen parenting abilities and provide access to knowledge and skills to encourage positive environments.
- Maintained confidential records and documentation in database.
- Planned and participated in off-site and on-site client events and activities.
- Assisted parents with appointment scheduling and transportation arrangements to maintain treatment plans.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Interviewed individuals and families to assess needs and provide informational resources.
- Documented data and completed accurate updates to case records.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Over saw all children in county who had IEP's or FSP's and collaborated with local school system for seamless support of those children.
- Meet with Federal review team to go over compliance and disability protocol per grant.
- Was onsite manager of center when current manager was not in office.
Education
Associate of Arts - Social Sciences
College of Southern Maryland
La Plata, MD 08.2019 - 05.2022
Skills
- Community Resources
Affiliations
- St. Mary's County Homeless Prevention Board
- Grupo Bienstar: current Chair
- Healthy Families Advisory Board
Timeline
Associate of Arts - Social Sciences
College of Southern Maryland
08.2019 - 05.2022
Family Service Specialist
SMCPS Judy Center
07.2010 - Current
Senior Medical Office Assistant
Johns Hopkins Community Physicians
05.2007 - 07.2010
Family Service Provider/Special Needs Coordinator
SMTCCAC
05.1999 - 05.2007
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