Kerrieanne Ponce
Budd Lake,NJ
Summary
Skilled in scheduling, dispatching, and customer care, with expertise in Microsoft Word, Excel, and PK compounding systems. Adept at managing inventory records and work requests to support efficient operations. Seeking to leverage organizational and technical skills.
Experienced coordinator with strong focus on team collaboration and achieving results. Skilled in project management, communication, and problem-solving. Known for flexibility with changing needs and reliability in delivering outcomes. Prepared to make significant impact in dynamic environment.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Lightpath Coordinator
ISP
Mount Olive, NJ
06.2021 - 03.2026
- Scheduling and dispatching work crews to appropriate locations according to predetermined schedules, customer requests or immediate needs.
- Prepare daily work such as schedules.
- Keeping and organizing work requests, customer request, completed work request, inventory records and other information.
Customer Care Lead
IMPRIMISRX
05.2019 - 03.2021
- Supervise day-to-day operations in the customer service department.
- Respond to customer service issues in a timely manner.
- Carry out work procedure and processes that support the company and department standards, procedures, and strategic directives.
Pharmacy Technician
IMPRIMISRX
08.2016 - 05.2019
- Responsible for entering patient, client, and medication demographics.
- Processing orders and expediting rush orders for pharmacist approval.
- Communicate directly with customer to better understand patient requirements.
Islang Girl Representative/Home Service Technician
ISLAND GIRL CLEANING AND HOME SERVICES
07.1998 - 09.2016
- Answer customer inquiries and schedule appointments.
- Responsible for all invoicing of customers and ensuring billing is accurate and complete.
- Developed clientele database to ensure accuracy of all customer information and schedules.
- Promoted and sold services to customers as well as estimates to ensure customer satisfaction.
Education
Pharmacy Technician - undefined
Morris County Technical School
12.2009
High School - undefined
Randolph High School
06.2003
Skills
Microsoft Word and Excel
Life File management
PK compounding system expertise
Carepoint proficiency
Certification
- Pharmacy Technician
- Certified Notary
Timeline
Lightpath Coordinator
ISP
06.2021 - 03.2026
Customer Care Lead
IMPRIMISRX
05.2019 - 03.2021
Pharmacy Technician
IMPRIMISRX
08.2016 - 05.2019
Islang Girl Representative/Home Service Technician
ISLAND GIRL CLEANING AND HOME SERVICES
07.1998 - 09.2016
Pharmacy Technician - undefined
Morris County Technical School
High School - undefined
Randolph High School