Kerriel Williams
Houston,TX
Summary
Experienced administrative professional with 6+ years of excellent customer service. Through the various roles fulfilled, I have acquired profitable clerical and customer service qualities that has allowed me to fulfill tasks effortlessly. Accustomed to the rigors of highly regulated environments requiring sharp attention to detail, consummate accuracy and outstanding communication skills.
Overview
6
6
years of professional experience
Work History
Corporate Receptionist
Amazon Web Services
02.2021 - Current
- Manages scheduling and bookings of conference rooms for over 50 clients, utilizing firm-wide room booking system
- Manages visitor process, announcing guests and vendors to building security and escorting guests upon arrival
- Greet incoming visitors and customers professionally and provide friendly, knowledgeable assistance.
- Answers internal and external phone calls and direct to appropriate parties.
- Provides clerical support to company employees by copying, faxing, and filing documents.
- Corresponds with clients through email, telephone, or postal mail.
- Tracks important information in Microsoft Excel spreadsheets and ran reports or generated graphs using data.
Lead Concierge
Harrah’s Hotel
05.2017 - 02.2021
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Coordinated ground and air travel arrangements for business and leisure customers to support satisfaction.
- Maintained high guest satisfaction by assuring smooth operation of our front desk, including check-in/out and guest inquiries
- Delivered training to front office staff on hotel policies, procedures, and customer service standards.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Increased hotel suite up-sells by 50%, selling out of suites every weekend.
Education
Associate of Science - Engineering Technology
Houston Community College
Houston, TX05.2024
High School Diploma -
Lake Area New Tech Early College High School
New Orleans, LA05.2017
Skills
- Data Entry
- Customer Service
- Microsoft Office
- Organization
- Document Control
- Calendar Management
- Verbal and Written Communication
Timeline
Corporate Receptionist
Amazon Web Services
02.2021 - Current
Lead Concierge
Harrah’s Hotel
05.2017 - 02.2021
Associate of Science - Engineering Technology
Houston Community College
High School Diploma -
Lake Area New Tech Early College High School
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