Summary
Overview
Work History
Education
Skills
Timeline
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Kerrigan Coyne

Grand Haven

Summary

I feel I am a qualified candidate due to my strong skills in customer service. I am experienced in maintaining a safe environment while ensuring the satisfaction of customers through effective communication. Being a team player is one of my strengths as well as being a good listener.

Overview

3
3
years of professional experience

Work History

YMCA Lifeguard

YMCA
Grand Haven
06.2025 - Current
  • Lifeguarded for the YMCA day camp at the beach, I also assisted with campers on daily outings.
  • While lifeguarding, I am responsible for supervising 30 to 40 campers a day at Lake Michigan, as well as at the YMCA.
  • Collaborated with team members to maintain a safe environment.
  • Monitored swimmers to ensure safety in the pool area.
  • Maintained constant surveillance of patrons in the swimming area at all times.
  • Participated in monthly training courses to stay up-to-date in water rescue techniques.

Front Desk Receptionist and animal care giver

Pine Hill Farm Pet Care
Grand Haven
04.2022 - 02.2025
  • Managed the phone system, directing calls to relevant staff members.
  • Maintained a clean and organized front desk area for professional appearance. Also, I cleaned the kennels of the animals. I was responsible for the everyday care of animals at the kennel.
  • Scheduled appointments and maintained customer scheduling.
  • Assisted in processing incoming and outgoing mail efficiently.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.

Education

Grand Haven High School
Grand Haven, MI
05-2026

Skills

  • Team collaboration
  • Customer service
  • Safety protocols
  • Public safety
  • Appointment scheduling
  • Effective communication
  • Problem resolution
  • Beach safety awareness
  • CPR and AED training
  • Lifeguard operations
  • I have two special needs siblings who are often in my care I have learned to develop empathy and patience through the care of my brothers

Timeline

YMCA Lifeguard

YMCA
06.2025 - Current

Front Desk Receptionist and animal care giver

Pine Hill Farm Pet Care
04.2022 - 02.2025

Grand Haven High School

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Kerrigan Coyne