Kerrigan Denson
Colorado Springs,CO
Summary
Dynamic and results-oriented professional with a proven track record at Riverside Healthcare, excelling in customer service, and machinery operations. Leveraged problem-solving skills and compassionate client interactions to enhance patient satisfaction and streamline production processes. Demonstrated ability to collaborate effectively with teams, driving significant improvements in efficiency and service quality.
Overview
8
8
years of professional experience
Work History
Care Associate
Riverside Healthcare
Kankakee, IL
05.2023 - 05.2024
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Performed follow-up calls as necessary.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Ensured compliance with HIPAA regulations when handling confidential information.
Label Operator
Johnsonville, Momence Meat Packing
Momence, IL
03.2021 - 05.2023
- Operated labeling machines to apply labels to containers according to specifications.
- Reviewed production orders and ensured accuracy of product labeling.
- Performed quality control tests on finished products to ensure compliance with standards.
- Ensured that all safety guidelines were followed when operating machinery.
Beauty Advisor
Ulta Beauty Inc.
Bourbonnais, IL
03.2018 - 02.2020
- Provided customers with product advice and recommendations based on their individual needs.
- Organized promotional events.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Created a positive shopping experience for each customer through effective communication skills.
- Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Team Member
KFC
Bradley, IL
01.2016 - 06.2018
- Provided customer service support to ensure satisfaction.
- Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
- Ensured that all food products were prepared fresh daily and stored properly.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Provided quality customer service by adhering to company policies and procedures.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning.
- Operated cash registers to process payments from customers.
Education
High School Diploma -
BBCHS
Bradley, IL05-2018
Pikes Peak Community College
Colorado Springs, COSkills
- Healthcare ethics
- Respectful and compassionate
- Cross-training
- Production preparation
- Breakdown troubleshooting
- Machinery operations
- Cash handling experience
- Team collaboration
- Client relationship building
- Cashier experience
- Customer service
- Organization and multitasking
- Sales coordination
- Account updating
- Problem-solving skills
- Documentation and reporting
- Time management
- Assembly line
Timeline
Care Associate
Riverside Healthcare
05.2023 - 05.2024
Label Operator
Johnsonville, Momence Meat Packing
03.2021 - 05.2023
Beauty Advisor
Ulta Beauty Inc.
03.2018 - 02.2020
Team Member
KFC
01.2016 - 06.2018
High School Diploma -
BBCHS
Pikes Peak Community College
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