Kerrigan Leijon
San Rafael,CA
Summary
Goal-oriented manager with distinguished experience and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing revenue opportunities.
Overview
7
7
years of professional experience
Work History
Account Manager - B2B Business Development
Prime Cuts Cannabis Nursery and Seed Bank
07.2022 - Current
- Built relationships with customers and community to establish long-term business growth.
- Surpassed all previous sales numbers, ensuring average of $150,000 in sales per month and achieved highest monthly revenue total of over $300,000.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Answered 50+ inbound calls per day, managed all email correspondence and cold called new licensees on DCC list.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed accounts to retain existing relationships and grow share of business.
- Implemented systems and procedures to increase sales.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Organized promotional events and interacted with community to increase sales volume.
Inventory Specialist
Nice Guys Delivery
08.2021 - 03.2022
- Managed customer service, delivery drivers, and fulfillment staff of 25+ employees.
- Maintained accurate inventory of over 1,000 products.
- Established and retained brand relationships with over 100 sales reps and distributors.
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork adhering to all METRC and state/federal compliance laws.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Collaborated with brand representatives and internal marketing team to increase sales and create weekly and monthly promotions.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Received new stock and input values into computer system.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Nursery Lead and Cultivation Technician
Edgewater Gardens
01.2021 - 07.2021
- Led team of 15 cultivation employees.
- Oversaw all aspects of the nursery and maintained planting schedules.
- Assisted with maintenance and installation of irrigation equipment.
- Created strategies to maximize production and convert operations to commercial standards.
- Identified plant diseases and researched methods for mitigation.
- Evaluate harvesting conditions and identify obstacles.
- Regulated watering and fertilizing to avoid waste while nurturing plants.
- Harvested product and prepared for sale or shipping.
- Complied with all METRC regulations and ensured highest quality.
Territory Sales Manager
Hermitage Brewing Company
10.2018 - 01.2021
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Drove team revenue totals by bringing in top sales numbers.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Targeted prospects in other territories through careful research of competitor products, services, and trends.
- Serviced 200+ customer accounts while devoting significant energy to prospecting new leads.
- Established and maintained over 200 accounts, expanding territory by average of $50,000 per month.
- Offered new and existing customers profitable products to maintain strong territory-wide revenue
- Developed sales strategy based on research of consumer buying trends and market conditions
Customer Service Specialist
San Francisco Giants, Major League Baseball
03.2016 - 09.2018
- Responsible for providing exceptional customer service, sales, and ticket issue resolution through personalized communication with Giants customers.
- Process inbound ticket sales for Giants home and Spring Training games (1-24 tickets).
- Provide ticket issue resolution for individual, group, luxury suite, and season ticket holders.
- Utilize various ticketing software and CRM programs, including ProVenue, MLB Ballpark App, Sales Force and My SF Tix.
- Contributed to longest ticket sellout streak in MLB History - 700 consecutive games.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Ticket Office All-Star recipient, maintaining 100% on Customer Service Shops and surveys.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Marketing
Kurieo
San Francisco, CA2018
Bachelor of Arts - Business Management
Sierra Nevada College
Incline Village, NV06.2013
Fine/Studio Arts
Tainan National University of The Arts
Taiwan 2012
Skills
- Client Base Retention
- Sales Program Coordination
- Customer Service and Assistance
- Business Development
- Creating Revenue
- Marketing
- Leadership
Timeline
Account Manager - B2B Business Development
Prime Cuts Cannabis Nursery and Seed Bank
07.2022 - Current
Inventory Specialist
Nice Guys Delivery
08.2021 - 03.2022
Nursery Lead and Cultivation Technician
Edgewater Gardens
01.2021 - 07.2021
Territory Sales Manager
Hermitage Brewing Company
10.2018 - 01.2021
Customer Service Specialist
San Francisco Giants, Major League Baseball
03.2016 - 09.2018
Marketing
Kurieo
Bachelor of Arts - Business Management
Sierra Nevada College
Fine/Studio Arts
Tainan National University of The Arts
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