Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kerri Hodgson Brown

Boone,NC

Summary

Friendly Medical Office Receptionist with typing speed of 55 wpm. Familiar with medical office procedures such as appointment setting and records management. Adept at quickly checking patients in and out.

Excellent customer service acumen. Detail-oriented Receptionist with 10-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients, clients, guests and staff.

Overview

14
14
years of professional experience

Work History

Medical Office Receptionist

Boone Dermatology Clinic
Boone, NC
11.2020 - 11.2023
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Scheduled patient appointments, collected co-pays and verified insurance coverage.
  • Provided information to patients regarding appointment scheduling, office hours, billing, and insurance policies.
  • Managed daily operations of front desk including cash handling activities when necessary.
  • Maintained filing systems for patient records and other documents as required by HIPAA regulations.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Gathered patient records for provider.
  • Responded to messages from physicians, nurses and other healthcare staff in a timely manner.
  • Maintained professional relationships with colleagues, physicians and vendors.
  • Processed referrals from primary care providers to specialists within the health care network.
  • Assisted with check-in, check-out procedures for all incoming, outgoing patients.
  • Performed data entry of patient demographics, physician orders, lab results, etc into EMR system.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.

E-commerce/Sales Associate

Mast General Store
Boone, NC
06.2016 - 11.2020
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Assisted customers with product selection, sizing and styling.
  • Answer incoming calls.
  • Monitor Live Chat.
  • Respond to customer emails and inquiries.
  • Receive online orders.
  • Pick and fill customer orders from warehouse inventory.
  • Monitor inventory requests from surrounding stores.
  • Receive requested inventory from other stores.
  • Package and ship online orders to customers.
  • Process returns and exchanges.
  • Monitor inventory levels and request that items be taken offline.
  • Communicate with buyers.
  • Insert product data into website.
  • Write product descriptions to increase sales for website.
  • Developed trusting relationships with customers by making personal connections.
  • Worked with fellow sales team members to achieve group targets.

Receptionist

Jenkins Rentals
Blowing Rock, NC
06.2015 - 04.2016
  • Answered all incoming calls from guests, home owners, venders, etc.
  • Made guest reservations to stay in 1 of 75+ vacation rental properties, located all over Watauga County.
  • Responded to customer inquiries, who are requesting information about property details, reservation dates, suggestions, etc.
  • Met with clients to show available long term rental properties.
  • Conferred with customers & home owners, resolved problems and processed requests.
  • Created work orders & scheduled maintenance technicians when needed for 150+ rental houses & 15 Home Owner Associations, including housekeeping, general maintenance, plumbing, electrical, painting, general contractors, appliance, pest control, yard maintenance, etc.
  • Work directly with maintenance vendors to ensure the best quality work for home owners and guests, as quickly as possible.
  • Created invoices & processed accounts payable & accounts receivable using Quickbooks, Rent Manager & Escapia.
  • Assisted the Director of 16 Home Owner Associations, in all billing, board member information lists, HOA & POA owner lists, annual meetings, maintenance request & scheduling, inspections, filing, etc.
  • Created & maintained an updated, long term rental brochure with all available upcoming property information & pictures.
  • Gained knowledge & experience in using the following software: Microsoft Word, Excel, Outlook, (email & calendar) Quickbooks, Rent Manager & Escapia.

Front of House Manager

Primo's Restaurant in Boone
Boone, NC
11.2009 - 04.2014
  • Purchased and maintained inventory levels of food, beverages, equipment, and supplies.
  • Met with product vendors weekly to obtain the best quality product and lowest prices.
  • Hired, trained, and supervised a wait staff of 20 employees.
  • Managed and maintained weekly schedules for all managers, servers, and bartenders.
  • Communicated via telephone and email with vendors and customers regarding special events, reservations and inventory maintenance.
  • Assisted with payroll and timekeeping, including completing and organizing paperwork flow for all new hires and terminations.
  • Created an Employee Handbook to train new personnel
  • Led regular staff meetings for training and development.
  • Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
  • Professionally conducted all customer queries toward successful solutions

Education

High School Diploma -

Waccamaw High School
Pawleys Island, SC
05-2003

Skills

  • Insurance Verification
  • Healthcare Coding Competency
  • Patient Relations
  • Medical Software Applications
  • Great communication skills
  • Office Administration
  • Scheduling Proficiency
  • Superb Customer Service Background
  • Data Entry
  • Clinical Experience
  • Front Desk Operations
  • Understanding of Medical Terminology

Timeline

Medical Office Receptionist

Boone Dermatology Clinic
11.2020 - 11.2023

E-commerce/Sales Associate

Mast General Store
06.2016 - 11.2020

Receptionist

Jenkins Rentals
06.2015 - 04.2016

Front of House Manager

Primo's Restaurant in Boone
11.2009 - 04.2014

High School Diploma -

Waccamaw High School
Kerri Hodgson Brown