KERRILL BROWN
Fresno,Texas
Summary
Experienced IT professional with over 20 years in application support, system administration, and web technologies. Proven track record in managing complex IT infrastructures, implementing web solutions, and supporting large-scale educational environments. Strong skills in SharePoint administration, SQL, project management, and system integration.
Overview
26
26
years of professional experience
Work History
Application Support Specialist
JMFA
Houston, TX
08.2018 - Current
- Interface directly with customers to provide technical support, software installation assistance, and training
- Document case issues in SharePoint, enhancing knowledge base and improving issue resolution times
- Customize letters using HTML coding to meet specific client needs
- Collaborate with development team to improve application functionality based on user feedback.
Platform Admin
HOUSTON INDEPENDENT SCHOOL DISTRICT (HISD)
Houston, TX
08.2007 - 05.2018
- Developed and implemented policies for web site hardware and disk space utilization across various user groups
- Established and maintained web site user environments, directories, and security measures
- Tracked and reported web site system utilization, providing recommendations for system capacity planning
- Responded to user inquiries regarding access to technical resources and development of Intranet web pages
- Stayed current with latest technologies in web site hardware, systems, and publishing tools, preparing recommendations for management
- Served as SharePoint Administrator, managing the district's SharePoint environment.
Training Coordinator/Database Support
HARRIS COUNTY
Houston, TX
07.2000 - 07.2007
- Trained personnel on Microsoft Office Suite, from fundamental to advanced levels
- Customized, created, and maintained departmental databases and websites
- Provided Help Desk support, resolving user issues efficiently
- Developed training modules to enhance user proficiency in various applications.
Systems Analyst
TELECHECK INTERNATIONAL INC.
12.1998 - 03.2000
- Created and designed web pages for intranet sites, improving internal communication
- Documented end-user requirements for new and existing links
- Created test scripts and monitored test transactions over different protocols (X.25, TCP/IP)
- Developed Visio diagrams illustrating link setup for clear communication of system architecture.
Education
Master's - Information Systems
University of Phoenix
01.2009
Bachelor of Science - Computer Science
Southern University and Agricultural and Mechanical College at Baton Rouge
01.1989
Skills
- SharePoint
- ASPNET
- IIS
- HTML
- SQL
- Microsoft Access
- Windows Server
- Project Management
- System Integration
- Technical Documentation
- User Training and Support
Websites
Timeline
Application Support Specialist
JMFA
08.2018 - Current
Platform Admin
HOUSTON INDEPENDENT SCHOOL DISTRICT (HISD)
08.2007 - 05.2018
Training Coordinator/Database Support
HARRIS COUNTY
07.2000 - 07.2007
Systems Analyst
TELECHECK INTERNATIONAL INC.
12.1998 - 03.2000
Master's - Information Systems
University of Phoenix
Bachelor of Science - Computer Science
Southern University and Agricultural and Mechanical College at Baton Rouge
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