Kerri Lynn Kane
Conyers,GA
Summary
Purposeful, professional, mechanical/ logical inclination, and natural organizational leadership ability. Meticulous and systematic exemplary leader bringing top-notch skills in inspection, testing and quality assurance. Proven skills in meeting demanding standards, maintaining safety and strengthening communications and optimizing resources. Skilled at creating detailed reports, maintaining records and working in management to resolve concerns.
Overview
21
21
years of professional experience
Work History
Partnership Tax Technical Support Agent Remote, •Electronic Filing Specialist
Randstad Georgia, Wolters Kluwer
Wichita, KS
01.2022 - 07.2022
- CCH Axcess Tax and ProSystem fx Tax
- Form 1065 and 5500
- 100 % Customer Service Rating
- Provided customers with information regarding product benefits and features.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Documented support interactions for future reference.
- Resolved [15 +] technical support inquiries per day.
Production Level Lead
DG Connections
10.2019 - Current
- HIPPA-certified health insurance customer
- Patient Feedback Transcription
- Experience interviewer
- Highest productivity percentage
- The highest number of completed surveys.
Randstad USA
01.2021 - 05.2021
- New York State Health Department Vaccine Hotline Remote
- Booked available appointments for New York residents
- Securely registered patients following HIPAA Laws
- Screened for eligibility for various demographics
- Worked with a completely remote team to construct first of its kind service
Front office
Chase Professional Office
06.2019 - 08.2019
- Processing orientation
- Initial assessments
Payment Processor
Walton County
Loganville, GA
05.2019 - 09.2019
- Service window representative
- Perfect end balance record
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
Volunteer Worker
VFW Post 5290 and American Legion
Conyers, GA
11.2007 - 03.2020
- Event planning and preparation/ catering
- Host and content writer for weekly trivia night
- Special needs dance planning, cook and sanitation
- Bingo night bartender
- Cleaned and straightened work areas to maximize productivity and safety.
- Maintained and repaired facilities, equipment and tools.
Third Read Team Leader Standardize Test Scorer
Cognia
Alpharetta, GA
02.2019 - 05.2021
- Measured Progress:
- Data folio cognitive impaired student standardized test scorer
- 2.15 times as fast as the second fastest scorer
- Accuracy at 96% 16% higher than required
- Third read
- Mentored and guided employees to foster proper completion of assigned duties.
Action Hospitality Services
06.2014 - 05.2016
- Business system design crisis diversion and marketing manager
- Successfully increased client accounts by 25% in one quarter
- Developed successful marketing campaigns filling all classes at school of bartending
- Registered Bar tending school as Post secondary school of GA
- Designed Product order forms and menus for owners future businesses
- Networked time tracking system between hotel locations and office
- Communications, client satisfaction and job request fullfillment including hiring
Education
MBA - Healthcare Management
American Intercontinental University Online
Schaumburg, ILBBA - Marketing, Information Technology
American Intercontinental University Online
Schaumburg, ILLicensure Business Technologies and Customer Service -
Middle Georgia Technical University
Cochran, GAInfant CPR -
Atlanta Red Cross
Atlanta, GA03.2011
Serv-Safe Manager Certificate 94 - undefined
2016
Skills
- Operational improvements
- Quality processes
- Familiarity with quality standards
- Statistical analysis skills
- Problem-solving abilities
- Market research experience
- Budget preparation
- Reporting and analysis
- Dependable and Responsible
- Decision-Making
- Written Communication
- Data Entry
- MS Office
- Teamwork and Collaboration
Graphic design and Charitable Consulting
Anything I can do to help community members access technology and available resources. I enjoy being useful. I have built web sites, written marketing campaigns, designed logos, apply for government resources such as student and small business loans, permits, taxes, legal document construction and filings. I enjoy the processes, planning and preparation of business activities.
Timeline
Partnership Tax Technical Support Agent Remote, •Electronic Filing Specialist
Randstad Georgia, Wolters Kluwer
01.2022 - 07.2022
Randstad USA
01.2021 - 05.2021
Production Level Lead
DG Connections
10.2019 - Current
Front office
Chase Professional Office
06.2019 - 08.2019
Payment Processor
Walton County
05.2019 - 09.2019
Third Read Team Leader Standardize Test Scorer
Cognia
02.2019 - 05.2021
Action Hospitality Services
06.2014 - 05.2016
Volunteer Worker
VFW Post 5290 and American Legion
11.2007 - 03.2020
MBA - Healthcare Management
American Intercontinental University Online
BBA - Marketing, Information Technology
American Intercontinental University Online
Licensure Business Technologies and Customer Service -
Middle Georgia Technical University
Infant CPR -
Atlanta Red Cross
Serv-Safe Manager Certificate 94 - undefined
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