Summary
Overview
Work History
Education
Skills
Timeline
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Kerrin Owerka

Weymouth,MA

Summary

Dynamic and reliable retail associate with a positive demeanor, honed at Marshalls. Proven ability to enhance customer satisfaction through effective problem-solving and teamwork. Skilled in POS system operation and maintaining cleanliness, ensuring a welcoming environment. Recognized for building strong relationships with customers and training new staff to uphold service excellence.

Overview

5
5
years of professional experience

Work History

Retail Associate

Marshalls
06.2023 - Current
  • Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
  • Stocked merchandise, clearly labeling items, and arranging according to size, color, and department.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Performed cash, card, and giftcard transactions to complete customer purchases.

Babysitter

Kelly Vinitsky
04.2023 - 06.2024
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
  • Encouraged positive behavior and manners through example and gentle guidance.
  • Facilitated creative play and crafts to stimulate imagination and fine motor skills.

Server

Linden Ponds
01.2021 - 09.2022
  • Worked with POS system to check out residents after they grabbed their meals.
  • Cultivated warm relationships with regular customers.
  • Collaborated with team members during busy shifts for efficient workflow and excellent experiences.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on cafe standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Managed inventory of dining supplies to prevent shortages during service.

Education

High School Diploma -

Weymouth High School
South Weymouth, MA

No Degree -

Bridgewater State University
Bridgewater, MA

Skills

  • Reliability
  • Positive and engaging demeanor
  • Cleaning and sanitizing
  • Problem-solving
  • Teamwork
  • POS system operation

Timeline

Retail Associate

Marshalls
06.2023 - Current

Babysitter

Kelly Vinitsky
04.2023 - 06.2024

Server

Linden Ponds
01.2021 - 09.2022

High School Diploma -

Weymouth High School

No Degree -

Bridgewater State University

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Kerrin Owerka