Hardworking individual skilled in managing patient records, scheduling appointments, and providing exceptional customer service. Proven ability to multi-task and handle challenging situations with a professional demeanor. Possesses a strong work ethic and excellent communication skills.
Hi, I’m
Kerrin Thurston
Boston,MA
Summary
Overview
12
years of professional experience
Work History
AP Dental Watertown PLLC
Patient Coordinator
07.2023 - Current
Job overview
- Optimized clinic workflows by coordinating patient scheduling and appointment management.
- Enhanced patient experience through effective management of inquiries and service information.
- Improved data accuracy and accessibility by implementing electronic health record systems.
- Streamlined communication with healthcare providers to ensure quality care delivery.
- Increased front office efficiency through multitasking and strong organizational skills.
- Provided empathetic customer service, promptly addressing patient concerns and questions.
Dental One Associates
Dental Treatment Coordinator
11.2016 - 04.2023
Job overview
- Enhanced patient satisfaction by providing exceptional service and resolving complaints.
- Developed tailored dental treatment plans using expertise in dental terminology.
- Guided patients through financial options for their recommended treatment plans.
- Updated patient records promptly to reflect changes in treatment or follow-up.
- Communicated policy changes effectively regarding patient care and billing.
- Contributed ideas in team meetings to improve office efficiency.
New Image Dental Lab
Receiving Clerk
07.2016 - 11.2016
Job overview
- Achieved cleanliness and organization in receiving area, ensuring safety compliance.
- Ensured final product quality through meticulous inspection before packaging.
- Streamlined inventory management for production supplies, improving efficiency.
- Executed sterilization of lab instruments strictly according to guidelines.
- Interpreted prescriptions from dentists for accurate dental prosthetic fabrication.
- Maintained comprehensive records of work completed for precise billing.
Donnelly Communications
Customer Service Representative
10.2015 - 07.2016
Job overview
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Cultivated strong relationships through effective verbal and written communication.
- Processed orders and returns accurately, ensuring timely customer service delivery.
- Guided customers in product selection with detailed information and support.
- Maintained adherence to company policies while delivering outstanding customer service.
Cone Health Women's Hospital
PBX Operator
04.2015 - 10.2015
Job overview
- Enhanced PBX system operations through comprehensive documentation of procedures.
- Delivered exceptional customer service while managing incoming calls professionally.
- Reported PBX malfunctions promptly to ensure swift resolution by technicians.
- Responded courteously to caller inquiries, ensuring satisfaction and effective communication.
- Executed administrative tasks, including filing, logging updates, and copying materials.
- Monitored alarms and responded immediately to maintain safety within the building.
- Processed and timely delivered messages to recipients with accuracy and confidentiality.
CSL Plasma
Medical Receptionist/Trainer
03.2014 - 04.2015
Job overview
- Achieved accurate data entry into computerized databases for efficient operations.
- Verified donor eligibility by reviewing identification documents like licenses or passports.
- Trained new staff on safe plasma collection techniques and proper procedures.
- Utilized specialized equipment and software for effective donor processing operations.
- Ensured cleanliness throughout the facility, promoting a safe donation environment.
- Collected plasma through professional venipunctures, prioritizing donor comfort and safety.
- Monitored donor vital signs during plasma donation to maintain safety protocols.
- Disposed of biohazard materials according to legal and safety standards.
Education
Garinger High SchoolNC
High School Diploma
06.2009
University Overview
Skills
- Active Listening
- Dental Procedure Knowledge
- Patient Care Coordination
- Customer Service
- Multitasking Abilities
- Patient Education
- Decision Making
- Empathy and Compassion
- Treatment Planning
- Financial Arrangements
- Professionalism
- Record Keeping
- Software Proficiency
- Team Collaboration
- Time Management
- HIPAA Compliance
- Organizational Skills
- Critical Thinking
- Insurance Verification
- Office Administration
- Problem Solving
- Attention to Detail
- Conflict Resolution
- Appointment scheduling
Timeline
Patient Coordinator
AP Dental Watertown PLLC
07.2023 - Current
Dental Treatment Coordinator
Dental One Associates
11.2016 - 04.2023
Receiving Clerk
New Image Dental Lab
07.2016 - 11.2016
Customer Service Representative
Donnelly Communications
10.2015 - 07.2016
PBX Operator
Cone Health Women's Hospital
04.2015 - 10.2015
Medical Receptionist/Trainer
CSL Plasma
03.2014 - 04.2015
Garinger High School
High School Diploma