Summary
Overview
Work History
Education
Skills
Timeline
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Kerrington Cavanaugh

Houston,TX

Summary

Proven professional with a track record of enhancing guest experience at Double Tree Hilton Hotel through exceptional guest relations and problem-solving skills. Skilled in reservation management and teamwork, consistently ensuring smooth operations and customer satisfaction. Demonstrated ability to improve loyalty and business outcomes, embodying a results-driven approach with a focus on hospitality services and office organization. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

3
3
years of professional experience

Work History

Hotel Front Desk Agent

Double Tree Hilton Hotel
01.2023 - Current
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
  • Collected room deposits, fees, and payments.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Trained new front desk agents on policies and procedures, ensuring consistent execution of hotel standards.
  • Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
  • Managed a high volume of incoming calls professionally while maintaining an exceptional level of customer service.

Customer Service Representative

Asurion
05.2021 - 01.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Transportation Dispatcher

Real Freight LLC
08.2021 - 12.2022
  • Developed strong relationships with clients through proactive communication and problem-solving support.
  • Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Maintained accurate records of dispatch activities, contributing to data-driven decision-making processes.
  • Checked that each scheduled route was appropriately covered by delivery drivers.

Education

Bachelor of Science - Psychology

Praire View A&M University
Prairie View Texas
05.2026

Skills

  • Guest Relations
  • Initiative-taking
  • Reservation Management
  • Teamwork orientation
  • Professional Appearance
  • Problem-solving skills
  • Phone and Email Etiquette
  • Customer Service
  • Teamwork and Collaboration
  • Guest Registration
  • Hospitality services
  • Office Organization
  • Payment Collection

Timeline

Hotel Front Desk Agent

Double Tree Hilton Hotel
01.2023 - Current

Transportation Dispatcher

Real Freight LLC
08.2021 - 12.2022

Customer Service Representative

Asurion
05.2021 - 01.2023

Bachelor of Science - Psychology

Praire View A&M University

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Kerrington Cavanaugh