Kerrison Carter
Canton,GA
Summary
Service-focused employee dedicated to helping clients integrate and improve wellbeing. Clear communicator supportive of individual and family needs. Strong commitment to advocacy and skill-building. Organized, passionate, and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Program Director
Brain Balance Achievement Centers
08.2022 - Current
- Provided behavior intervention for children with developmental delays.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Skilled at encouraging physical and sensorimotor exercises, as well as academic training and cognitive work.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Introduced knowledge of non-medicine approaches to behavior.
- Expert on typical and atypical child development.
- · Manage caseload of children experiencing behavioral difficulties, ADHD, ADD, ODD, Autism, etc.
- · Provide de-escalation techniques and motivational methods.
- Provided treatment for over 100 children.
- Provided ongoing direction and leadership for program operations.
Behavior Aide
Life Empowerment Services
08.2023 - Current
- Delivered specialized instruction in core subjects including parenting and behavior skills while also addressing social-emotional needs using evidence-based practices and trauma-informed care.
- Managed caseload of approximately 30 clients including adults and children.
- Created and defined agency processes for Supervised Visitation and Parenting Classes and provided training for Visit Supervisors and Parent Aides.
- Created and implemented department support framework to address strategic goals.
- Improved academic performance by providing one-on-one support and adapting instructional materials to meet each client's unique learning style.
Grant Writer, Intern
World Pediatrics
08.2024 - 05.2025
- Cultivated professional relationships with industry peers to expand the organization''s network of potential funding sources.
- Conducted thorough research on potential funding sources, targeting opportunities that aligned with organizational objectives.
- Promoted a culture of continuous improvement within the grant writing team by sharing best practices, resources, and constructive feedback on a regular basis.
- Provided support to other departments within the organization by offering insight into available funding opportunities and strategic partnerships.
Customer Service Specialist
The Be Brand
08.2020 - 10.2022
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Ensured timely follow-up on pending cases, reducing number of unresolved issues significantly over time.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- · Handled all customer service correspondence including phone calls and emails and managed social media accounts.
- · Managed community outreach and philanthropic partners.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Provided assistance to over 2,000 emails per year.
Education
Master of Social Work - Social Work
Georgia State University
Atlanta, GA05.2025
Master of Science - Psychology
Georgia State University
Atlanta, GA12.2022
Skills
- Psychosocial Analysis
- Differentiated Instruction
- Verbal and written communication
- Learning techniques
- Collaboration with Professionals
- Behavior Management
- Social Skills Training
- Motor Skills Development
- Behavioral support
- Autism Spectrum Knowledge
- Sensory integration strategies
- Developmental Disabilities
Timeline
Grant Writer, Intern
World Pediatrics
08.2024 - 05.2025
Behavior Aide
Life Empowerment Services
08.2023 - Current
Program Director
Brain Balance Achievement Centers
08.2022 - Current
Customer Service Specialist
The Be Brand
08.2020 - 10.2022
Master of Social Work - Social Work
Georgia State University
Master of Science - Psychology
Georgia State University
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