Summary
Overview
Work History
Education
Skills
Timeline
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Kerrison Carter

Canton,GA

Summary

Service-focused employee dedicated to helping clients integrate and improve wellbeing. Clear communicator supportive of individual and family needs. Strong commitment to advocacy and skill-building. Organized, passionate, and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Behavior Aide

Life Empowerment Services
08.2023 - Current
  • Delivered specialized instruction in core subjects including parenting and behavior skills while also addressing social-emotional needs using evidence-based practices and trauma-informed care.
  • Managed caseload of approximately 30 clients including adults and children.
  • Created and defined agency processes for Supervised Visitation and Parenting Classes and provided training for Visit Supervisors and Parent Aides.
  • Created and implemented department support framework to address strategic goals.
  • Improved academic performance by providing one-on-one support and adapting instructional materials to meet each client's unique learning style.

Sensory Motor Coach

Brain Balance Achievement Centers
08.2022 - Current
  • Provided behavior intervention for children with developmental delays.
  • Skilled at encouraging physical and sensorimotor exercises, as well as academic training and cognitive work.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Introduced knowledge of non-medicine approaches to behavior.
  • Expert on typical and atypical child development.
  • · Manage caseload of children experiencing behavioral difficulties, ADHD, ADD, ODD, Autism, etc.
  • · Provide de-escalation techniques and motivational methods.
  • Provided treatment for over 100 children.

Customer Service Specialist

The Be Brand
08.2020 - 10.2022
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Ensured timely follow-up on pending cases, reducing number of unresolved issues significantly over time.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • · Handled all customer service correspondence including phone calls and emails and managed social media accounts.
  • · Managed community outreach and philanthropic partners.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Provided assistance to over 2,000 emails per year.

Education

Master of Social Work - Social Work

Georgia State University
Atlanta, GA
05.2025

Master of Science - Psychology

Georgia State University
Atlanta, GA
12.2022

Skills

  • Psychosocial Analysis
  • Differentiated Instruction
  • Verbal and written communication
  • Learning techniques
  • Collaboration with Professionals
  • Behavior Management
  • Social Skills Training
  • Motor Skills Development
  • Behavioral support
  • Autism Spectrum Knowledge
  • Sensory integration strategies
  • Developmental Disabilities

Timeline

Behavior Aide

Life Empowerment Services
08.2023 - Current

Sensory Motor Coach

Brain Balance Achievement Centers
08.2022 - Current

Customer Service Specialist

The Be Brand
08.2020 - 10.2022

Master of Social Work - Social Work

Georgia State University

Master of Science - Psychology

Georgia State University

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Kerrison Carter