Kerrius Williams
Columbus,Ohio
Summary
Professional with proven expertise in customer support, adept at resolving issues efficiently and enhancing client satisfaction. Strong collaborator who thrives in team environments and adapts readily to changing demands. Skilled in communication, problem-solving, and using CRM software to deliver impactful results. Known for reliability and results-driven approach, ensuring high standards are consistently met.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Nationwide Children Hospital
02.2017 - Current
- 2017 hired as supply chain worker.
- 2019 promoted to Supply Chain Specialist.
- 2020 hired as Audio/Visual Technician.
- 2021 hired as Customer Support Analyst.
- Tracked changing software and technologies with potential to impact customer requirements.
- Identified trends in client requests and helped management get ahead of ongoing problems.
- Troubleshot problems with software, hardware and networking for users.
- Worked within task management system to receive, manage, and close support requests.
- Managed high-volume support ticket queues, prioritizing cases based on urgency and impact.
Worker
Smitty’s BBQ & Catering
04.2015 - Current
- Worked the Kentucky Derby festival serving over 1500 people
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
Engineman
Navy Reserve
08.2016 - 08.2020
- Operated or maintained off-loading liquid pumps or valves.
- Completed frequent inspections, identified concerns and corrected problems independently.
- Checked supply levels against expected voyage requirements and requisitioned required supplies.
- Learned discipline and attention to detail in Navy Boot Camp.
- Worked with many different crowds of people from all over
the world. - Worked as a team to complete goals and challenges.
- Worked on diesel engines and learned components of diesel
engines. - Class Leader in my Engineering class.
Education
CompTIA A+ Certification
09.2022
High School Diploma -
05.2016
- Member of Varsity football team.
Skills
- Infor/Lawson/Workday experience
- Computer proficiency
- Problem-solving
- Leadership experience
- Communication skills
- Team player
- Work ethic
- Attention to detail
- Desktop support
- Hardware and software installation
- Ticket management
- Ticketing system experience
Certification
- CompTIA A+ License - September 2022-2025
Timeline
Customer Support Specialist - Nationwide Children Hospital
02.2017 - Current
Engineman - Navy Reserve
08.2016 - 08.2020
Worker - Smitty’s BBQ & Catering
04.2015 - Current
Gahanna Lincoln High School - High School Diploma,
Goodwill - , CompTIA A+ Certification
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