Summary
Work History
Education
Skills
Timeline
RegisteredNurse
Kerri W. Brown

Kerri W. Brown

Medical Assistant. ( front & back office )
Oklahoma City,OK

Summary

Detail-oriented Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. in both clinical and office support. Trains new staff to handle rigors of healthcare work and required protocols. Manages high patient volumes by keeping records updated, supplies stocked and schedules well-coordinated. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Work History

Workers' Compensation Coordinator

SOUTHWEST ORTHOPAEDICS & RECONSTRUCTIVE SPECIALISTS
01 2021 - 02 2024
  • Answered multi-line phone system responding to patient questions & inquiries regarding work comp appointments.
  • Assured timely verification & authorizations of work comp insurance benefits prior to patient procedures or appointments.
  • Achieved revenue goals by managing collections and accounts receivables, referral process, and insurance billing.
  • Utilized interpersonal skills to effectively communicate and educate essential work comp information between clinical and administrative staff members.
  • Researched CPT and ICD-9/10 coding discrepancies for compliance and reimbursement accuracy.
  • Precisely completed appropriate claims paperwork, documentation and system entry.

Front Office Manager

USPT/ NORMAN PHYSICAL THERAPY
01 2017 - 01 2021
  • Implemented onboarding for new employees, trainined employees on software systems and office procedures. Conducted regular staff evaluations providing constructive feedback.
  • Coordinated regular staff meetings to address challenges and discuss solutions.
  • Reviewed, revised and updated compliance policies and procedures to confirm continual compliance with applicable laws.
  • Coordinated patient scheduling, check-in, check-out, and received payments for billing.
  • Supported administrative tasks such as updating employee files, ordering supplies, inventory management, and filing medical documents.
  • Reconciled daily payments, end of day reports, prepared daily deposits for smooth office finances.
  • Generated reports to track insurance verifications and expiring authorizations.

Front Office Medical Assistant

OLSEN ORTHOPEDICS
07 2014 - 12 2016
  • Patient check in & out, data entry & scanning documents into our EMR systems and updating patient demographics and insurance.
  • Answered multiple phone lines, scheduled patient appointments for 3 different providers.
  • Verified all Insurance eligibility, benefits and explained them to the patients.
  • Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
  • Collected deductibles and copays to post money to patient accounts.

Front and Back Office Medical Assistant

PHYSICIANCARE PM / DR.BUFFINGTON
02 2013 - 12 2016
  • Demonstrated strong multitasking skills while juggling multiple responsibilities including answering phones, scheduling appointments, collecting co-pays or processing billing inquiries alongside clinical tasks such as rooming patients & collecting vitals.
  • Enhanced patient care by efficiently administering injections, drawing blood, urinalysis, Ekg's, X-rays, flu & allergy testing, immunizations and ordering prescription refills.
  • Assisted physicians with minor emergency procedures and reduced patient anxiety by providing clear explanations and emotional support.
  • Registered new patients and updated existing patient demographics by collecting detailed patient information.
  • Ensured proper follow-up care for patients by diligently scheduling referrals or additional tests as needed.
  • Cross-trained in front-office procedures to back up reception staff.

Education

Certified Medical Assistant - Front And Back Office M. A.

DeMarge College
04.1997

Skills

  • Worker's Compensation laws
  • Insurance policy coverage knowledge
  • Organization skills
  • Work Prioritization
  • Problem-solving skills
  • Flexible and Adaptable
  • Active Listening
  • Attention to Detail
  • Insurance Verification/Authorization
  • Complex Problem-Solving
  • Inventory and supply management
  • Insurance Claims
  • Electronic Health Records
  • Back Office Support
  • Procedure Assistance
  • Phlebotomy Techniques
  • Healthcare compliance
  • Injections Administration

Timeline

Workers' Compensation Coordinator

SOUTHWEST ORTHOPAEDICS & RECONSTRUCTIVE SPECIALISTS
01 2021 - 02 2024

Front Office Manager

USPT/ NORMAN PHYSICAL THERAPY
01 2017 - 01 2021

Front Office Medical Assistant

OLSEN ORTHOPEDICS
07 2014 - 12 2016

Front and Back Office Medical Assistant

PHYSICIANCARE PM / DR.BUFFINGTON
02 2013 - 12 2016

Certified Medical Assistant - Front And Back Office M. A.

DeMarge College

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Kerri W. BrownMedical Assistant. ( front & back office )