Kerrona Myrie-Morales
Brooklyn,NY
Summary
I am an individual with a versatile mind-set, self-motivated, team builder and team leader. I am detail oriented and performance driven, able to function well in fast paced and deadline driven environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
General Merchandiser/Trainer
Target
08.2022 - 03.2024
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Increased customer satisfaction by providing exceptional product knowledge and recommendations tailored to individual needs.
- Managed store layouts by placing in-demand products in areas visible to customers to maximize sales.
- Maintained a safe shopping environment by adhering to company guidelines regarding cleanliness, health, and safety standards.
- Mentored new hires and development increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Merchandise Support / Logistics
Nordstrom Rack
05.2021 - 08.2022
- Trained new associates on store processes, policies, and procedures to facilitate their successful integration into the team.
- Supported promotional events by setting up signage, preparing merchandise displays, and engaging customers to drive sales results.
- Assisted in maintaining an organized and visually appealing store environment, contributing to a positive shopping experience for customers.
- Maintained accurate records of damaged or defective merchandise returns for appropriate processing and resolution.
- Collaborated with team members to ensure timely replenishment of merchandise on the sales floor, minimizing stockouts and maximizing sales opportunities.
- Processed shipments and updated inventory records accurately, ensuring proper product availability for customers.
- Enhanced customer satisfaction by providing efficient and knowledgeable assistance with merchandise selection and purchase.
Customer Service Agent
Macy's
08.2020 - 12.2020
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
General Merchandise Expert
Target
08.2020 - 12.2020
- Ensured accurate inventory levels by conducting routine stock checks and updating records accordingly.
- Managed end-cap displays effectively, showcasing popular items or seasonal promotions for maximum visibility.
- Boosted sales by creating visually appealing merchandise displays and promotional arrangements.
- Maintained up-to-date knowledge of product offerings, enabling prompt assistance to customers seeking information or recommendations.
Patient Support Assistant
Glen Island Nursing and Rehabilitation
09.2019 - 03.2020
- Eased patient anxiety during transports by engaging in compassionate conversation and answering any questions regarding the process.
- Improved patient satisfaction scores by consistently providing friendly and empathetic assistance during transports.
- Enhanced patient comfort by providing courteous and efficient transportation services throughout the hospital.
- Delivered meals and snacks to patients in accordance with dietary requirements.
- Monitoring Patients in the dayroom.
Education
High School Diploma -
Suny Westchester EOC Community College
Yonkers, NY10-2020
Far Rockaway Teens Library
Queens, NY01-2019
High School Diploma -
BLACK RIVER HIGH SCHOOL
JAMAICA06-2017
Skills
- In-store support
- Merchandise stocking
- Time management
- Cleaning procedures
- Cash register operations
- Inventory monitoring
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Computer assembly
- Dependable and responsible
Timeline
General Merchandiser/Trainer
Target
08.2022 - 03.2024
Merchandise Support / Logistics
Nordstrom Rack
05.2021 - 08.2022
Customer Service Agent
Macy's
08.2020 - 12.2020
General Merchandise Expert
Target
08.2020 - 12.2020
Patient Support Assistant
Glen Island Nursing and Rehabilitation
09.2019 - 03.2020
High School Diploma -
Suny Westchester EOC Community College
Far Rockaway Teens Library
High School Diploma -
BLACK RIVER HIGH SCHOOL
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