Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Kerry Allement

Baton Rouge,United States

Summary

I have over fifteen years of experience in the customer service industry. Within this industry, I have been able to learn several different aspects of this business. As a sales associate, I have worked at call centers, both inbound and outbound sales calls, department stores, and even managed a small granite company. I believe the diversity of these jobs has made me a quick learner and very flexible. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals.

Overview

22
22
years of professional experience

Work History

Retail Sales Associate/Key Holder

Icing By Claire's
Baton Rouge, LA
10.2023 - Current
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Answered questions about store policies and addressed customer concerns.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Retail Merchandiser

Driveline
08.2019 - 09.2020
  • Planograms, Resets, Training
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
  • Established strong vendor relationships to maintain and support business.

Office Manager

Roman Stones
04.2017 - 07.2019
  • Implement company policies and procedures, Make schedule for all employees, Type contracts, Handle Payments
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Utilized company's accounting systems to review reports and prepare assessments.
  • Maximized cash flow through optimal billing and collection processes.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated with vendors and suppliers to facilitate timely payments.
  • Resolved financial discrepancies and customer billing issues with timely attention.

Cashier

Southern Produce
04.2015 - 09.2018
  • Cash Register Transactions, Price Checks, Training
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Customer Service Coordinator

TJX Companies
Austell, GA
09.2004 - 03.2006
  • Resolved concerns with products or services to help with retention and drive sales.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Monitored and reported on trends in customer interaction to evaluate processes and capitalize on improvement opportunities.
  • Created and enhanced call sequencing flows and scripts to enhance team performance.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Explained charges, fees, terms of sales, and service agreements to over [Number] customers daily.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

Inbound Call Center Representative

Convergys
Baton Rouge, LA
08.2001 - 04.2004
  • Resolved complaints to satisfy customers and encourage future transactions.
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.

Education

Associate of Science - International Business/Trade/Commerce

Baton Rouge Community College
05.2024

High School Diploma -

Belaire High School
Baton Rouge, LA
05.2001

Skills

  • Customer Service
  • Mathematics
  • Quick Thinking
  • Interpersonal Skills
  • Customer Satisfaction
  • Retail
  • Merchandising
  • Planograms
  • Digital Marketing
  • E-Commerce

Timeline

Retail Sales Associate/Key Holder

Icing By Claire's
10.2023 - Current

Retail Merchandiser

Driveline
08.2019 - 09.2020

Office Manager

Roman Stones
04.2017 - 07.2019

Cashier

Southern Produce
04.2015 - 09.2018

Customer Service Coordinator

TJX Companies
09.2004 - 03.2006

Inbound Call Center Representative

Convergys
08.2001 - 04.2004

Associate of Science - International Business/Trade/Commerce

Baton Rouge Community College

High School Diploma -

Belaire High School

Similar Profiles

CREATE PROFILE
Kerry Allement