Kerry-Ann Gordon
Winter Garden,FL
Summary
Self-motivated Quality Assurance Analyst with outstanding oral and written communication skills. Bringing strong problem-solving and goal setting and achievement abilities, as well as great self-esteem and confidence in helping clients meet their goals.
Overview
9
9
years of professional experience
Work History
Quality Assurance Analyst
Horne LLP
09.2021 - 07.2023
- Fixed identified issues to increase productivity and boost workflows.
- Adhered to standardized software quality assurance best practices, policies and processes.
- Reviewed public-facing information for accuracy, relevancy and timeliness as desired by leadership.
- Manage intake of funding requests and perform a timely review of supporting documentation related to Emergency Rental Relief claims.
- Conducted trend analysis on fraudulent activities for program eligibility and identified compliance issues and corrective actions to analysts and leadership.
- Analyze large amounts of data to identify patterns of fraud and anomalies and maintain fraud analysis models to improve efficiency and effectiveness of company systems.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Audited over 2,000 cases of fraud and irregularities for the Texas Rent Relief program and provided reports to the State development housing authority while saving over $2 million of government funding.
Eligibility Specialist
Horne LLP
03.2021 - 09.2021
- Resolved discrepancies with client applications to verify eligibility.
- Communicated with people from various cultures and backgrounds on application process.
- Processed and certified documents for accuracy and compliance with government regulations.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Interviewed applicants and explained scope of different available benefits.
- Established databases to track, analyze and automate eligibility application processes.
- Devised and implemented strategies to streamline eligibility verification processes.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
Registered Medical Assistant
Nemours Children's Hospital
02.2014 - 03.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Obtained client medical history, medication information, symptoms, and allergies.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Completed clinical procedures and gathered patient data for interpretation by physician.
Education
MBA - Business Administration And Management
University of Phoenix
Tempe, AZ05.2018
Skills
- Process Implementation
- Quality Assurance
- Investigation of Claims
- Corrective Actions
- Information Assurance
Timeline
Quality Assurance Analyst
Horne LLP
09.2021 - 07.2023
Eligibility Specialist
Horne LLP
03.2021 - 09.2021
Registered Medical Assistant
Nemours Children's Hospital
02.2014 - 03.2021
MBA - Business Administration And Management
University of Phoenix
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