Kerry-Ann Gordon

Answer, screen, and route calls. Record and forward messages and triage calls for urgent information or services.

Schedules patient encounters and procedures to coordinate with and across providers, departments, and institutions

Collaborates and communicates with referring providers and practices to facilitate the management of complex patient issues

Interacts and provides positive and effective customer service to patients and families

Responds to routine inquiries about hospital protocol, policies, and procedures

Collects all necessary clinical documentation and information. Transcribes code and patient treatment information into a billing system

Monitors daily schedule and coordinates flow to optimize resource utilization and patient experience. Communicates with clinicians and routes patients/visitors to maintain efficient patient/visitor flow

Contribute to, departmental and organizational initiatives & projects with a focus on continuous process improvement

• Maintained confidentiality when addressing sensitive information with tact and diplomacy.
• Communicated clearly and listened attentively throughout the interview process to facilitate the exchange of information.
• Interacted sensitively, effectively, and professionally with individuals from diverse cultural, socioeconomic and educational, sexual, gender and religious orientations and backgrounds.
• Collected information related to demographic, economic and housing data through conduction of thorough interviews.

• Provided administrative support to all departments.
• Assisted senior management with a range of projects.
• Managed promotional programs for such companies as Bose and Pepsi.
• Oversaw reception area and direct calls.
• Handled company credit card matters.
• Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
• Tracked and submitted employee timesheets to accounting department for payroll processing.

• Provided support to managers and over 100 associates with the company.
• Perform various administrative tasks such as handling calls, managing mail, and providing company support.
• Worked as a liaison between office vendors and purchasing department.
• Assisted the accounting department with invoice preparation.
• Managed company T-pass program.
• Maintained personnel and salary records, payroll reports, and incoming correspondence.

• Performed various levels of secretarial, administrative, and technical support for managers and over 100 associates.
• Oversaw the operations of the office, ordered office supplies, and monitored progress of office equipment on a daily basis.
• Maintained personnel records, salary records, department payroll reports, and prioritized incoming correspondence.

• Managed the corporate-wide “human resources intranet”, which provided employees with up-to-date information.
• Consulted with the account management team regarding employee relations, hiring, exit interviews, queries and data analysis.
• Monitored the resume tracking program and database recruiting program.
• Participated in the regional and corporate human resource team working primarily as an advisor senior management.
• Designed quarterly statistical reports.
• Handled incoming calls from Lotus worldwide.