Kerry-Ann King
Cumming,GA
Summary
Natural leader and team player experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles. Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Associate
Burlington Coat Factory Department Store
Atlanta, GA
08.2024 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Engaged customers in friendly, professional dialogue to determine needs.
Appointment Scheduler/Office Assistant
Blind Express
Atlanta, GA
07.2024 - 08.2024
- Assisted in scheduling, rescheduling, and canceling appointments for clients.
- Answered incoming calls from potential new clients and existing clients' inquiries.
- Managed a high volume of emails related to appointment scheduling requests.
- Resolved clients' complaints in a professional manner.
- Provided assistance with additional tasks as needed or requested by management.
Customer Experience Manager
Home Depot
Cumming, GA
08.2019 - 03.2024
- Enhanced customer satisfaction by implementing a streamlined feedback system.
- Increased employee retention through effective training and mentorship programs.
- Reduced response time to customer inquiries by optimizing support channels.
- Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
- Established cross-functional teams for improved communication between departments and better customer experiences.
- Implemented data-driven strategies to identify areas needing improvement in the customer journey.
- Managed escalated customer issues promptly, ensuring timely resolutions, and maintaining positive relationships.
- Collaborated with marketing teams to align messaging and promotions with customer needs and expectations.
- Analyzed sales trends to identify opportunities for upselling or cross-selling products, increasing revenue without sacrificing customer satisfaction.
- Streamlined internal processes for more efficient issue resolution, reducing overall case volume while maintaining high-quality service levels.
- Championed a company-wide initiative focused on creating exceptional experiences at every touchpoint throughout the buyer's journey – from initial contact to post-sale support.
- Organized quarterly workshops for continuous skill development among team members, promoting a culture of excellence in customer service delivery.
- Spearheaded a process improvement project that identified inefficiencies within current workflows; implemented changes resulting in reduced handling time for customer inquiries.
- Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Established performance and service goals, and held associates accountable for individual performance.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Partnered with business leaders to deliver services that support company objectives and are consistent with corporate values.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Collaborated with the finance department on invoicing accuracy for applicable products, services, software, and logistics.
- Continually maintained and improved the company's reputation and positive image in markets served.
Police Officer
Jamaican Constabulary
Jamaica WI
03.2013 - 06.2017
- Law enforcement officer of the Jamaican Constabulary Force.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Enforced traffic laws diligently, promoting road safety and reducing accident rates.
- Trained new officers on department policies and procedures, fostering a professional work environment focused on public service.
- Testified effectively in court, contributing to successful prosecutions of offenders.
- Assisted in the development of crime prevention strategies, resulting in safer neighborhoods.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Developed strong rapport with local business owners to address concerns about crime or vandalism affecting their establishments.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Managed crowd control during events, ensuring public safety while minimizing disruptions to attendees or surrounding communities.
- Enhanced public safety by conducting routine patrols, responding to emergency calls promptly.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
- Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
- Collaborated with other law enforcement agencies to solve complex cases and apprehend dangerous criminals.
- Maintained accurate case records, at least 5 per day, and documentation, ensuring proper evidence handling and information sharing among relevant parties.
- Managed approximately 40 incoming calls, emails, and faxes per day from citizens and visitors in need of police intervention.
Education
GED -
Lanier Technical Collage
Cumming, GA04.2024
Skills
- Engagement strategy development
- Cross-departmental Alignment
- Contract Negotiation
- Multitasking
- Campaign Performance Tracking
- Marketing and Advertising
- Corporate Communications
- Marketing campaign development
- Corporate Communication
- Project Management
- Written Communication
- Public and Media Relations
- Marketing Strategy Development
- Problem-solving abilities
- Creative and Innovative
- Effective Communication
- Organizational Skills
- Computer Proficiency
- Multitasking Abilities
- Adaptability and Flexible
- Client Relationship Management
- Customer Relationship Management (CRM)
Certification
Basic Life Support (BLS)- HCP,CPR, AED and First Aid
Timeline
Sales Associate
Burlington Coat Factory Department Store
08.2024 - Current
Appointment Scheduler/Office Assistant
Blind Express
07.2024 - 08.2024
Customer Experience Manager
Home Depot
08.2019 - 03.2024
Police Officer
Jamaican Constabulary
03.2013 - 06.2017
GED -
Lanier Technical Collage
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