Cover letter
Hi, I’m
Kerry-Ann King
Customer Experience Manager
Cumming,GA
Stopping advertising to save money is like stopping your watch to save time.
Henry Ford
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles. Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
years of professional experience
Work History
Home Depot
Customer Experience Manager
06.2019 - 03.2024
Job overview
- Enhanced customer satisfaction by implementing a streamlined feedback system.
- Increased employee retention through effective training and mentorship programs.
- Reduced response time to customer inquiries by optimizing support channels.
- Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
- Established cross-functional teams for improved communication between departments and better customer experiences.
- Implemented data-driven strategies to identify areas needing improvement in the customer journey.
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Collaborated with marketing teams to align messaging and promotions with customer needs and expectations.
- Analyzed sales trends to identify opportunities for upselling or cross-selling products, increasing revenue without sacrificing customer satisfaction.
- Streamlined internal processes for more efficient issue resolution, reducing overall case volume while maintaining high-quality service levels.
- Championed a company-wide initiative focused on creating exceptional experiences at every touchpoint throughout the buyer''s journey – from initial contact to post-sale support.
- Organized quarterly workshops for continuous skill development among team members, promoting a culture of excellence in customer service delivery.
- Spearheaded a process improvement project that identified inefficiencies within current workflows; implemented changes resulting in reduced handling time for customer inquiries.
- Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Established performance and service goals and held associates accountable for individual performance.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
- Continually maintained and improved company's reputation and positive image in markets served.
Jamaican Constabulary
Police officer
01.2013 - 12.2016
Job overview
- Law enforcement officer of the Jamaican Constabulary Force.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Enforced traffic laws diligently, promoting road safety and reducing accident rates.
- Trained new officers on department policies and procedures, fostering a professional work environment focused on public service.
- Testified effectively in court, contributing to successful prosecutions of offenders.
- Assisted in the development of crime prevention strategies, resulting in safer neighborhoods.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Developed strong rapport with local businesses owners to address concerns about crime or vandalism affecting their establishments.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Managed crowd control during events, ensuring public safety while minimizing disruptions to attendees or surrounding communities.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
- Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
- Collaborated with other law enforcement agencies to solve complex cases and apprehend dangerous criminals.
- Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
Education
Lanier Technical Collage Cumming, GA
GED
04.2024
Skills
- Program Improvement
- Engagement strategy development
- Account Management
- Customer Empathy
- Data Analytics
- Marketing Program Management
- Strategic Planning and Alignment
- Relationship Building
- Sales Forecasting
- Training and Onboarding
- Cross-departmental Alignment
- Contract Negotiation
- Pricing Strategies
- Multitasking
- Campaign Performance Tracking
- Marketing and Advertising
- Corporate Communications
- Marketing campaign development
- Corporate Communication
- Project Management
- Written Communication
- Brand Management
- Event Coordination
- Public and Media Relations
- Marketing Strategy Development
- Database Management
- Problem-solving abilities
- Creative and Innovative
- Effective Communication
- Organizational Skills
- Staff Management
- Computer Proficiency
- Data Analysis
- Multitasking Abilities
- Adaptability and Flexibility
- Team Collaboration
- Problem-solving aptitude
- Client Relationship Management
- Customer Retention Strategies
- P&L Management
- Customer Relationship Management (CRM)
Timeline
Customer Experience Manager
Home Depot
06.2019 - 03.2024
Police officer
Jamaican Constabulary
01.2013 - 12.2016
Lanier Technical Collage
GED
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Additional Information
I'm a harding working and tenacious individual, who is driven and direct. I collaborate well with others, I'm a team player. I'm eager to get the job done on a timely and accurate manner. I always tend to do my very best and take my job serious.
Accomplishments
- Supervised team of 50-100 staff members.
- Achieved 100% results on projects through effectively helping with projects .
- Achieved company goals by completing tasks effectively on a timely manner with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Software
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
SABRINA SIKDERSABRINA SIKDER
Store Connectivity Specialist at HOME DEPOT HOME SERVICES, HVACStore Connectivity Specialist at HOME DEPOT HOME SERVICES, HVAC
Carmen MonterrosasCarmen Monterrosas
OVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home ImprovementOVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home Improvement
DeMarius Holmes Jr.DeMarius Holmes Jr.
Order Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLCOrder Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLC
Davey HyamsDavey Hyams
House Mover at Smooth Moves Pro LLC.House Mover at Smooth Moves Pro LLC.