Kerry Ann Lafrance
Pembroke Pines,FL
Summary
Accomplished Patient Access Team Lead with a proven track record at HCA-Parallon, demonstrating exceptional leadership and effective delegation. Skilled in patient registration and HIPAA compliance, I significantly improved patient satisfaction and streamlined registration processes. My expertise in multitasking and problem-solving has driven team success and enhanced operational efficiency.
Overview
10
10
years of professional experience
Work History
Patient Access Team Lead
HCA-Parallon
11.2022 - Current
- Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient's experience expectations.
- Facilitated communication between patients, physicians and other stakeholders regarding patient needs.
- Recruited, trained and supervised new staff members in accordance with established guidelines.
- Prepared daily reports on registration activities, highlighting areas for improvement.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Ensured compliance with all applicable laws, regulations, accreditation standards and organizational policies.
Medicaid Eligibility Representative
HCA-Parallon
Aventua, FL
04.2021 - 11.2022
- Serves as liaison between the patient, hospital and governmental agencies
- Responsible for conducting eligibility screenings and assessment of patient financial requirements
- Screen and evaluate patients for existing insurance coverage, federal and state assistance programs or hospital charity applications
- Obtain appropriate signature on necessary forms
- Conduct follow up with the patient and government agency caseworkers to ensure timely completion of application
- Provide legal relevant medical evidence, physician statements and all other documents required to determine eligibility
Registrar II
HCA-Parallon
04.2015 - 04.2021
- Responsible for timely and accurate registration
- Interview patients for correct demographic and insurance information
- Secures signatures necessary for treatment, release of medical information and assignment of benefits
- Cross trained to register patients within any registration area
- Welcome all patients in a professional manner and institute exemplary patient experience and customer service
- Verify all insurance coverages, collect applicable copays, deductibles and coinsurance amounts
Education
Associates of Arts - Health Service Administration
Keiser University
02.2014
Certified Medical Biller/Coder -
Keiser University
12.2005
Skills
- Patient registration
- Effective delegation
- Policy adherence
- Strong leadership
- Appointment scheduling
- HIPAA compliance
- Problem-solving
- Multitasking and organization
Timeline
Patient Access Team Lead
HCA-Parallon
11.2022 - Current
Medicaid Eligibility Representative
HCA-Parallon
04.2021 - 11.2022
Registrar II
HCA-Parallon
04.2015 - 04.2021
Associates of Arts - Health Service Administration
Keiser University
Certified Medical Biller/Coder -
Keiser University
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