Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kerry Bates

Linkedin.com/in/kerry-bates-b6bb6439

Summary

A dependable, creative and meticulous leader that specializes in facilitation, human capital and team building activities. History of delivering engagement results through training exercises, roundtables, and town halls. Project and process driven with a history of working with leadership teams. Experience with DEI initiatives and a Network Resource Group Leader

Overview

12
12
years of professional experience

Work History

Senior Build Professional: Human Capital

Humana
03.2018 - Current
  • Lead a team of associates to help build relationships via Associate Engagement, including Town Halls for 100+ associates.
  • Facilitate meetings including improvement plans with leaders & associates.
  • Collaborates with directors and VP to lead bi-weekly stand up & strategy meetings.
  • Provide human capital development training to associates as needed.
  • Produced and facilitated reoccurring Associate Roundtables with director.
  • Partnered with I&D Council to develop strategy plan on engagement.

Medical Process, Project Manager, Product Build

Humana
03.2015 - 03.2018
  • Coach/Mentor associates who manage assigned projects that support business.
  • Lead/participate in project meetings to ensure all stakeholders are clarifying scope, prioritizing key deliverables & defining success.
  • Provide human capital developmental training for 100+ associates.
  • Oversee associates lead the execution of a process to achieve specific outcomes & make connections across processes to meet common goals.

Custom Benefits, Frontline Leader, Product Build

Humana
03.2013 - 03.2015
  • Maintain inventory for select Fully Insured, Custom and ASO markets for CAS and MTV build markets
  • Coach/Mentor two operational teams and promote associate engagement
  • Build and maintain relationships with other internal stakeholders while improving process
  • Resolve issues, monitor service level agreements, review process metrics and facilitate training for new associates

Process Control, Frontline Leader, Product Build

Humana
03.2012 - 03.2013
  • Coach/Mentor an operational team & promote associate engagement.
  • Development of high functioning process & team from scratch.
  • Build & maintain relationships with other internal stakeholders while improving process.
  • Facilitate training; create new process & procedures, monitor service level agreements & review performance metrics.

Education

Bachelor of Arts - Business Administration And Management

Morehead State University
Morehead, KY

Skills

    Facilitation & Administration

    Organization & Diligence

    Remote Communication tools

    Emotional Intelligence

    Project Management

    PowerPoint, Word, Excel, Teams, SharePoint, NearPod, Survey Monkey, LMS & Camtasia

Accomplishments

    · Member of the leadership team that established Access NRG

    · Served as ACCESS NRG Metric Lead, Co-President & Project Manager and helped increase membership through various engagement activities and in person events

    · Served on the GMS I&D council and facilitated a session on Mental Health Awareness

    · Served on the Product Implementation Talent Council since 2019 and led more than a dozen knowledge sharing sessions

    · Selected to serve as change control/management co-lead to aid with product platform evaluation & roadmap roll-out. Initiative was cancelled due to funding and all work archived for future retrieval to aid with ongoing platform evaluations

    · Participated on Humana’s Future of Work Advisory Council to assist with associates returning to work

    · Selected for Disney PSX 2020

    · Served on the Advisory Committee of the Community Relations Programs for the Humana Foundation for 2 years

    · Assisted with writing process documentation including the ACCESS NRG Ally Toolkit

    · Implemented a Product Implementation Mentor program for leadership and associates

    · Coordinated with 6 NRG’s to produce a PTSD Awareness Panel

    · Multiple STAR Awards

Timeline

Senior Build Professional: Human Capital

Humana
03.2018 - Current

Medical Process, Project Manager, Product Build

Humana
03.2015 - 03.2018

Custom Benefits, Frontline Leader, Product Build

Humana
03.2013 - 03.2015

Process Control, Frontline Leader, Product Build

Humana
03.2012 - 03.2013

Bachelor of Arts - Business Administration And Management

Morehead State University
Kerry Bates