Kerry Billingslea

Work History

Shipping and Receiving Clerk

SRC Electrical

Springfield, MO

01.2017 - Current

Logged inbound and outbound discrepancies, such as wrong product, incorrect quantities and damages.
Operated forklifts, hand trucks or other equipment to load, unload, transport and store goods.
Monitored merchandise received and shipped from facility in computer system.
Maintained work areas in organized, safe and clean manner.
Operated forklift, pallet jack and hand truck to move materials within warehouse and to and from shipping vehicle.
Unloaded and received incoming shipments, inspected packages for damage and routed packages to next destination according to documentation.
Put merchandise in assigned area, added tags and secured larger pieces as required.
Utilized correct and safe operating procedures when using equipment such as forklifts and pallet jacks to load, unload and move materials.
Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
Documented damaged, inaccurate or missing products and reported to management.
Compared shipment contents with paperwork to support inventory accuracy and records management.
Organized storage areas to maximize movement and minimize labor.
Opened and inspected packages received and routed to merchandise stocking or requisitioning department.

Packager

SRC ElectricalLLC

Springfield, MO

01.2017 - Current

Performed necessary adjustments to ensure that products were properly sealed and labeled correctly.
Assembled boxes, containers and other packaging materials according to specifications.
Completed associated paperwork accurately and timely for each package shipped.
Operated machinery used for packaging processes including shrink-wrapping machines, taping machines, labeling equipment and box sealers.
Organized finished products in shipping areas for transport.
Maintained inventory of packing materials such as cartons, labels, tape.
Inspected all packaged items for quality assurance purposes.
Collaborated with team members to meet production goals efficiently.
Ensured compliance with safety regulations while performing packing tasks.
Labeled packages with appropriate information such as weight and destination.
Packaged items in accordance with customer orders and product requirements.
Reported any discrepancies or issues related to the packaging process immediately to supervisors.
Monitored stock levels of packaging supplies and requested replenishments as needed.
Managed multiple projects simultaneously while meeting tight deadlines without compromising quality standards.
Moved materials and items to shipping or to other designated areas.
Adjusted packaging machinery settings for optimal performance.
Trained new employees on packaging procedures and safety.
Loaded and unloaded products onto packaging lines.
Utilized hand tools for manual packaging tasks when necessary.
Collaborated with team members to meet packaging deadlines.
Monitored flow of products into processing machinery, speeding up scanning, packing and loading.
Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards.
Maintained cleanliness and organization within the packaging area.
Implemented cost-saving measures in the packaging process.
Ensured timely packaging of products according to company standards.
Operated hand trucks, pallet jacks, and forklifts to move materials.
Assisted in the development of new packaging designs and methods.
Inspected packaging and products for quality control purposes.
Participated in meetings to discuss improvements in packaging operations.
Reported broken items and mechanical problems to mitigate safety issues.
Coordinated with shipping department to ensure proper product dispatch.
Utilized advanced packaging solutions for fragile items to prevent shipping damage and profit loss.
Operated packaging machinery efficiently, minimizing downtime.
Accomplished production goals by working with speed and accuracy.
Assisted in the organization of warehouse storage areas as needed.
Unloaded incoming shipments from trucks using forklifts or other lifting equipment when required.
Verified accuracy of contents against order forms before sealing packages.

Assistant Manager

Popeye's Chicken

Springfield, MO

05.2012 - 11.2017

Delegated daily tasks to team members to optimize group productivity.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Directed and led employees, supervising activities to drive productivity and efficiency.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Enforced company policies and procedures to strengthen operational standards across departments.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Completed inventory audits to identify losses and project demand.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Planned and prepared workflow schedules, delegating tasks for 20-member team.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Developed training, assessment and performance monitoring programs to coach and mentor employees.
Oversaw team development according to industry service standards to further customer loyalty.
Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Trained team of 20 to deliver outstanding customer service, boosting customer satisfaction ratings 55%.
Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Organized schedules, workflows and shift coverage to meet expected business demands.

Credit Card Specialist

TeleTech Holdings

Springfield, MO

03.2011 - 06.2012

Prioritized and organized tasks to efficiently accomplish service goals.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved operations by working with team members and customers to find workable solutions.
Exceeded customer satisfaction by finding creative solutions to problems.
Reviewed customer financial data to ascertain level of risk involved for extending credit.
Displayed strong telephone etiquette, effectively handling difficult calls.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Handled client inquiries with exceptional professionalism and enthusiasm.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Delivered service and support to each customer, paving way for future business opportunities.
Provided customer service and issue resolution to increase QA satisfaction levels.
Engaged customers with proactive strategies to understand needs and develop successful solutions.
Answered 50+ inbound calls per day and directed to individuals or departments.
Educated clients on how to conduct transactions with convenient online solutions.
Set up and activated customer accounts.
Expressed appreciation for patronage, inviting and encouraging customer return visits.
Escalated customer satisfaction ratings by offering valuable insights to customers' needs and expectations.
Answered dozens of daily phone calls to resolve customer credit card issues.
Collected payments for credit cards and updated accounts to reflect new balances.

Summary

Overview

Work History

Shipping and Receiving Clerk

Packager

Assistant Manager

Credit Card Specialist

Skills

Education

High School Diploma -

Websites

Timeline

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