Kerry Blair
Almond,USA
Summary
Proven leader who drives strategy through the research, development, implementation and support of technology and people. Passionate about driving success, while creating a positive people first culture. Strategic Technology Executive Leader with strong background in managing complex systems and driving initiatives that streamline operations. Proven track record of implementing innovative technology solutions that enhance organizational efficiency. Demonstrated expertise in team leadership and process optimization.
Overview
24
24
years of professional experience
Work History
Sr Information Systems Director
Salelytics
01.2016 - Current
- Company Overview: Leads a 40+ person global technology development, sales enablement, data analytics, file automation, and customer success teams
- This included internally developed web-based applications, websites/portals, CRM, and a portfolio of vended technology solutions
- Leads a 40+ person global technology development, sales enablement, data analytics, file automation, and customer success teams
- Overall, responsibly for product development and customer success
- Oversees information security adherence and practices for the teams I lead
- Leads the companies CRM/Web Development/Data governance process ensuring that all releases support the overall organization vision and have global utility
- Overall responsibility for technology development for new client launches
- Co-lead the divestiture of all technologies, including a full data center transition, from the former parent company over a period of 2 years
- Deployed of an omni channel solution with a digital first strategy
- Drove an initiative to patent an internally developed application called Super Associate
- Utilizing IBM Technologies, deployed a Speech Analytics Platform that helps identifies the right verbiage to be using in specific situations
- Responsible for all Marketing for the organization
- Leads a 40+ person global technology development, sales enablement, data analytics, file automation, and customer success teams
- This included internally developed web-based applications, websites/portals, CRM, and a portfolio of vended technology solutions
- Implemented and maintained technology and software budget.
- Wrote strategic business plans outlining need for departmental information technology resources.
- Established training programs to increase staff competency levels in critical systems, improving overall productivity levels within the organization.
- Fostered a culture of innovation and continuous improvement within the IT department, driving teams to consistently exceed performance expectations.
Information Systems Manager
West Business Services
01.2015 - 01.2016
- Company Overview: Managed the day-to-day activities for a team of 7 Business Analysts
- Managed the day-to-day activities for a team of 7 Business Analysts
- Maintained a partnership with end users, providing consultative advice and maintaining an in-depth knowledge of business operations, information requirements, and priorities
- Defined and oversaw the activities involved in thoroughly testing and implementing programs and/or systems
- Lead the deployment of a new CRM
- Managed the day-to-day activities for a team of 7 Business Analysts
- Managed the development of custom software applications for improved business functionality.
Business Analyst/Senior Business Analyst
West Business Services
01.2010 - 01.2015
- Company Overview: Developed business requirements and supporting documentation while overseeing project scope, stakeholder relations, risk management, and issue resolution
- Developed business requirements and supporting documentation while overseeing project scope, stakeholder relations, risk management, and issue resolution
- Created and gathered documentation for project requirements such as data flow diagrams and functional specifications
- Managed Business Analysts on project, daily workloads, or other tasks
- Developed business requirements and supporting documentation while overseeing project scope, stakeholder relations, risk management, and issue resolution
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
HR Manager/Operations Manager
Building Services Group
01.2007 - 01.2010
- Responsible for all aspects of the Human Resources Department, Employee Relations, Safety, and Training
- Managed over 100 employees, 6 managers, and several other support staff
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
Human Resources Recruiter
West Business Services
01.2001 - 01.2007
- Maintained thorough understanding and knowledge of hiring practices, recruitment strategies and staffing industry trends.
- Oversaw and managed on-boarding processes and programs to successfully integrate new, transferred, and promoted employees.
- Increased diversity in candidate pools by executing inclusive recruitment practices and participating in job fairs.
- Reduced time-to-fill for critical positions through proactive talent pipeline development.
- Created internal posting and advertisements while overseeing employment website.
- Partnered with hiring managers to clarify position requirements, ensuring accurate job descriptions and candidate expectations.
Education
Business Management -
UNIVERSITY OF PHOENIX
HR Management -
FOX VALLEY TECHNICAL COLLEGE
Information Technology -
TOPEKA TECHNICAL COLLEGE
Bachelor of Science -
University of Wisconsin, Milwaukee
Milwaukee, WISkills
- Business Analysis
- IT Governance
- System Architecture
- Software Development
- Disaster Recovery
- Information Security
- Enterprise Software
- Technical leadership
- Systems integration
- Business process improvement
- Strategic Planning
- Business Intelligence
Technicalexperience
- Office 365
- Visio
- OnContact CRM 5.1, 6.3, 8
- Salesforce
- Genesys Pure Connect
- Genesys Cloud
- SSRS – SQL Reporting Services
- Tableau
- Information Builders
- Microsoft Projects
- Salesloft
- Ambition - Gamification
- Peoplesoft
- SQL - Structured Query Language
- Egain
- Connect Wise
- Service Now
- Citrix Cloud
- MoveIt
- IMB Transcription/NLU/Tone
- CurrentWare (Desktop Analytics)
Timeline
Sr Information Systems Director
Salelytics
01.2016 - Current
Information Systems Manager
West Business Services
01.2015 - 01.2016
Business Analyst/Senior Business Analyst
West Business Services
01.2010 - 01.2015
HR Manager/Operations Manager
Building Services Group
01.2007 - 01.2010
Human Resources Recruiter
West Business Services
01.2001 - 01.2007
HR Management -
FOX VALLEY TECHNICAL COLLEGE
Information Technology -
TOPEKA TECHNICAL COLLEGE
Business Management -
UNIVERSITY OF PHOENIX
Bachelor of Science -
University of Wisconsin, Milwaukee
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