KERRY BONO
Waltham,MA
Overview
20
20
years of professional experience
Work History
Medical Receptionist
MERSI
08.2022 - 04.2025
- Coordinated patient scheduling, check-in, and payments to enhance operational efficiency.
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations.
- Managed high call volumes, directing inquiries to appropriate departments with professionalism.
- Streamlined appointment scheduling to reduce wait times and improve patient flow.
- Checked patient insurance, demographics, and health history to ensure accurate records.
- Assisted healthcare providers by handling administrative tasks, allowing focus on patient care.
- Developed strong relationships with patients, fostering loyalty and trust in services offered.
- Facilitated communication between patients, medical staff, and insurance companies for coordinated care.
Patient Relations
BURLINGTON OBGYN ASSOCIATES
01.2021 - 07.2022
- Coordinated patient communications to resolve issues and documented feedback in Excel.
- Enhanced quality improvement strategies to streamline patient communication methods.
- Handled escalated complaints professionally, promoting loyalty to the practice.
- Developed strong patient relationships, fostering trust in care plans.
- Facilitated communication among patients, physicians, nurses, and healthcare teams for coordinated care.
- Coordinated medical records requests, ensuring proper handling and timely delivery.
- Conducted follow-up calls to assess satisfaction, addressing concerns promptly.
- Maintained confidentiality of sensitive information, adhering to HIPAA regulations.
Front Desk Medical Receptionist
BURLINGTON OBGYN ASSOCIATES
03.2018 - 07.2022
- Managed high volume of incoming calls to schedule appointments and direct patients and healthcare providers.
- Maintained patient records using EMR software, ensuring confidentiality in compliance with HIPAA.
- Answered patient inquiries through clinic’s portal and managed incoming faxes effectively.
- Administered medical record department to ensure compliance with state and federal regulations.
Driver
UBER
09.2015 - 01.2018
- Ensured safe and timely arrival of riders at destinations, enhancing customer satisfaction.
- Maintained cleanliness and inviting atmosphere in vehicles for passenger comfort.
Medical Receptionist
WOMEN’S HEALTH SERVICES
12.2011 - 05.2014
- Documented patient charts, pre-admission forms, and consent forms as required.
- Coordinated incoming and outgoing referrals while collecting copayments and recording payments in system.
- Ensured compliance by maintaining up-to-date medical licenses for entire clinic.
Patient Intake Specialist
WOMEN’S HEALTH SERVICES
09.2011 - 05.2014
- Directed calls from multi-line phones to appropriate personnel for efficient communication.
- Communicated with patients to assess needs and promote overall wellbeing.
- Verified eligibility status with insurance, ensuring accurate and complete documentation.
- Executed basic clerical duties including data entry, photocopying, and fax management.
Sales Associate
JP LICKS
02.2010 - 11.2012
- Designed in-store menu and advertisements to enhance customer engagement.
- Greeted customers professionally, ensuring a welcoming experience.
- Assembled orders while maintaining strict portion control.
- Collected and processed payments accurately from customers.
Counter Manager-Clinique
LORD AND TAYLOR
06.2005 - 01.2009
- Responsible for opening and closing department and monitoring daily operations
- Executed counter business plans and expectations and built relationships with management
- Educated sales staff about the company’s goals, visual merchandising directives, and product knowledge
- Provided ongoing feedback and coaching to beauty advisors and makeup artists
Command Center Operator
SECURITAS SECURITY SERVICES USA, INC
06.2005 - 03.2006
- Monitored daily activities including physical access, egress, visitor identification, and document reporting.
- Ensured compliance with policies and procedures by monitoring life safety alarms, radio channels, and CCTV systems.
- Coordinated alarm responses and situation reporting to Emergency Response Team leaders.
- Conducted periodic patrols to identify irregularities and inspect protection devices and fire control equipment.
Education
Associate of Applied Science - Criminal Justice
Massasoit Community College
Canton, MA05.2005
Timeline
Medical Receptionist
MERSI
08.2022 - 04.2025
Patient Relations
BURLINGTON OBGYN ASSOCIATES
01.2021 - 07.2022
Front Desk Medical Receptionist
BURLINGTON OBGYN ASSOCIATES
03.2018 - 07.2022
Driver
UBER
09.2015 - 01.2018
Medical Receptionist
WOMEN’S HEALTH SERVICES
12.2011 - 05.2014
Patient Intake Specialist
WOMEN’S HEALTH SERVICES
09.2011 - 05.2014
Sales Associate
JP LICKS
02.2010 - 11.2012
Counter Manager-Clinique
LORD AND TAYLOR
06.2005 - 01.2009
Command Center Operator
SECURITAS SECURITY SERVICES USA, INC
06.2005 - 03.2006
Associate of Applied Science - Criminal Justice
Massasoit Community College
Skills
- Front desk operations
- Appointment scheduling
- Medical terminology
- Patient relations and scheduling
- Patient registration
- Microsoft Office proficiency
- Insurance verification and referral management
- Records and documentation management
- Electronic medical records (EMR/EHR)
- Workflow optimization
- Mail management
- Microsoft office
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