Kerry Brennan
Albuquerque,NM
Summary
Accomplished Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
24
24
years of professional experience
Work History
Assistant Store Manager
Pioneer Ace Hardware New Mexico
04.2022 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Starbucks Master Barista
Target
09.2021 - 04.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Helped management keep adequate supply on hand by notifying of shortages.
Sales Associate
Lowe's
05.2021 - 09.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
Store Manager
Starbucks Co
04.2006 - 04.2021
- Started at barista level in 2006, moved up to Shift Supervisor in the first year
- I stayed in the shift supervisor position for 12 years, moving up to Assistant Store Manager for the past year
- Responsibilities include managing the floor, assigning positions and tasks, cash management, staffing and scheduling, processing payroll, inventory and placing orders
- Consistently holding the team accountable for their understanding of their roles
- Also being a role model for all aspects of a Starbucks partner.
Café Supervisor
Barnes and Noble
10.2004 - 06.2006
- Started at supervisor level
- Responsibilities included assigning tasks and positions, training new baristas, customer service, cash handling, and ordering.
Coffee Shop Manager
Aramark at the University of New Mexico
08.1999 - 08.2004
- All positions involved scheduling, ordering and inventory, running events, staffing and training, cash management and handling, running the day to day operations depending on which location I was working at.
Education
BA in English -
University of New Mexico
High School Diploma -
Santa Fe High School
06.1999
Skills
- Department Oversight
- Operations Oversight
- Records Management
- Stock Management
- Customer Service
- Relationship Building and Management
- Staff Supervision
- Staff Scheduling
Timeline
Assistant Store Manager
Pioneer Ace Hardware New Mexico
04.2022 - Current
Starbucks Master Barista
Target
09.2021 - 04.2022
Sales Associate
Lowe's
05.2021 - 09.2021
Store Manager
Starbucks Co
04.2006 - 04.2021
Café Supervisor
Barnes and Noble
10.2004 - 06.2006
Coffee Shop Manager
Aramark at the University of New Mexico
08.1999 - 08.2004
BA in English -
University of New Mexico
High School Diploma -
Santa Fe High School
Similar Profiles
Rhonda WardRhonda Ward
Assistant Manager at Pioneer Ace HardwareAssistant Manager at Pioneer Ace Hardware
Kawahineohelo C. PrescottKawahineohelo C. Prescott
Backroom Coordinator at Pioneer Ace HardwareBackroom Coordinator at Pioneer Ace Hardware
Brian P. PolkBrian P. Polk
Assistant Store Manager at Mutual Ace Hardware / Mundelein Ace HardwareAssistant Store Manager at Mutual Ace Hardware / Mundelein Ace Hardware
Ella BalderramaElla Balderrama
Personal Trainer at FreelancerPersonal Trainer at Freelancer
Spencer DeLaraSpencer DeLara
Car Detailer at SandiaSuds Auto DetailingCar Detailer at SandiaSuds Auto Detailing