Kerry Clark
Oregon City,OR
Summary
Motivational Supervisor with 3 years of experience, hiring, training, coaching and mentor staff to succeed in a fast paced environment. Managing daily and long-term scheduling and employee performance. Built strong relationships with and among staff and with commercial haulers and residential customers. Oversee proper cash handling and controls; direct and train staff on all aspects of cash handling; perform and review investigations in coordination with department finance staff. Set customer service standards and resolved customer complaints; de-escalate tense situations calmly and tactfully. Customer-oriented, with 20 years of hands-on experience, and offering knowledgeable guidance and support in garbage and recycling industry. Time management skills and team building to create productive staff. Provide input to budget formulation and service planning, including cash and revenue management, cost/project estimates and contract management.
Overview
17
17
years of professional experience
Work History
Scalehouse Supervisor
Oregon Metro
Oregon City, OR
08.2007 - 03.2024
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Implemented cost-cutting measures without compromising quality of services offered.
- Complied with company policies, objectives and communication goals.
- Provided ongoing training to address staff needs.
Education
Some College (No Degree) - Accounting And Business Management
Mt Hood Community College
Gresham, ORProject Management Course - Project Management
Portland State University
Portland, ORSkills
- Staff Management
- Goal-Oriented
- Employee Motivation
- Staff Discipline
- Processes and procedures
- Process Improvement
- Policy Enforcement
- Cash handing and revenue management
- Fast paced environment
- Problem solving with reports daily
Accomplishments
- Worked 17 years for experience in all aspects of Garbage and Recycling, great customer service.
References
References available upon request.
Timeline
Scalehouse Supervisor
Oregon Metro
08.2007 - 03.2024
Some College (No Degree) - Accounting And Business Management
Mt Hood Community College
Project Management Course - Project Management
Portland State University
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