Kerry Clutter
Thurmont
Summary
Dynamic and detail-oriented professional with extensive experience at Community Radiology Associates. Proven ability to enhance patient satisfaction through exceptional customer service and effective communication. Skilled in managing electronic health records and ensuring compliance with HIPAA regulations, while thriving under pressure and multitasking in fast-paced environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Tech Aid
Community Radiology Associates
02.2023 - Current
- Provided exceptional patient support, addressing concerns and ensuring comfort during procedures.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Helped patients on and off the table
- Entered test information into RIS
- Help repair contrast to inject
Film Librarian Assistant
Community Radiology Assistant
12.2015 - Current
- Send images and reports to outside facilities, either by direct connection or by mail
- Request reports and images from outside facilities
Patient Service Representative
Community Radiology Associates
12.2008 - Current
- Assisted patients with appointment scheduling and registration processes.
- Provided information about services and procedures to enhance patient experience.
- Maintained accurate patient records using electronic health record systems.
- Responded to inquiries through phone and email, ensuring timely communication.
- Learned compliance protocols related to patient confidentiality and data security.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Used RIS to schedule appointments.
- Handled customer service inquiries in person, via telephone and through email.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
Education
Associate of Arts - Early Childhood Education
Frederick Community College
Frederick, MDSkills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
Certification
Up to day in CPR training
Timeline
Tech Aid
Community Radiology Associates
02.2023 - Current
Film Librarian Assistant
Community Radiology Assistant
12.2015 - Current
Patient Service Representative
Community Radiology Associates
12.2008 - Current
Associate of Arts - Early Childhood Education
Frederick Community College